Help Desk Administrator

🌟 Position: Helpdesk Administrator

🏢 Company: KLEEMANN UK GROUP

📍 Location: Ashford Office

KLEEMANN UK Group is on the lookout for a dedicated Helpdesk Administrator to join our dynamic service operations team. Based at our Ashford office, this role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, coordinating tasks, and ensuring seamless day-to-day support. 🛎️📞

📌 Scope of the Role

As a Helpdesk Administrator, you’ll play a central role in supporting our field operations and customer service functions. From logging breakdowns and managing communications, to liaising with engineers and maintaining accurate records, you'll be a key part of the engine that keeps our service running smoothly.

🔑 Key Responsibilities

• Log and monitor lift breakdowns accurately and efficiently.
• Respond to customer queries by phone and email in a professional and timely manner.
• Manage and prioritise the helpdesk and compliance inboxes.
• Upload insurance reports and maintain accurate documentation.
• Update and maintain various client portals to ensure current data.
• Allocate callouts based on priority, availability, and operational needs.
• Track ongoing issues and provide regular status updates to clients.
• Support overall service operations with clear communication and problem-solving.

🛠️ Skills & Experience

• Previous experience in helpdesk, admin, or customer service roles.
• Strong communication skills—both written and verbal.
• Excellent time management and multitasking abilities.
• Proficiency in Microsoft Office and general IT systems.
• A proactive and independent approach to daily responsibilities.
• Experience in the lift, engineering, or facilities sector is a plus, but not required.

💼 What We Offer

• A dynamic role in a globally recognised company with opportunities for growth and development.
• Hybrid working model (Ashford-based office with flexible remote options).
• 28 Days Annual Leave.
• Comprehensive Group Life Insurance.
• Ongoing training and professional development support.

📩 Apply Today!

If you're an organised and enthusiastic professional ready to step into a pivotal operations support role, we want to hear from you!

Join us at KLEEMANN UK and help shape the future of lift service excellence.

#JobOpportunity #NowHiring #HelpdeskAdmin #LiftIndustry #KLEEMANN #ServiceTeam #AshfordJobs #AdminCareers