Help-Desk & End User Computing Associate (Microsoft Platform)

CompanySynechron

LocationLondon Area, United Kingdom

Posted At1/26/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (41.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Synechron. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

Synechron is looking for a customer-focused Help-Desk & End User Computing Associate with strong expertise in Microsoft platforms to work with a global insurance firm. The role delivers advanced technical support for Microsoft 365 services, including Teams and SharePoint, ensuring end-user productivity and secure, seamless collaboration across the London office. This role will work closely with other IT teams to maintain system performance, support migrations, and champion end-user adoption of Microsoft solutions.

Key Responsibilities:

Provide expert technical support and troubleshooting for Microsoft 365 applications, especially Teams, SharePoint, Outlook, OneDrive, and related collaboration tools
Assist users with Teams collaboration, channel and meeting management, file sharing, and integration of apps and bots
Manage and troubleshoot SharePoint sites, permissions, document libraries, workflows, and sharing settings to ensure secure and efficient usage
Allocate and de-allocate virtual desktops and endpoints, particularly in Azure Virtual Desktop (AVD) or similar Microsoft environments

Handle support requests related to Windows OS and device management, including user configuration, updates, and security settings using Microsoft Endpoint Manager (Intune)

Administer Active Directory and Azure AD accounts, security groups, and access management in alignment with company policies

Support user onboarding/offboarding, including set-up of Microsoft 365 accounts, Teams/SharePoint access, and asset provisioning

Document solutions, create end-user guides for Microsoft 365 features, and contribute to self-service knowledge bases

Ensure compliance with internal IT security standards and participate in regular audits and policy enforcement

Collaborate on Microsoft 365 adoption initiatives, user training sessions, and rollout of new productivity solutions

Qualifications and Skills:

Minimum 4 years' experience in IT support roles with deep knowledge of Microsoft 365 (including Teams and SharePoint) and Windows environments
Proficiency in supporting end users with Teams (meetings, collaboration, telephony) and SharePoint (site management, permissions, file sharing).
Strong troubleshooting skills for Microsoft 365, Azure Active Directory, Exchange Online, Intune, and virtual desktop environments

Experience with helpdesk ticketing systems (e.g., ServiceNow), remote assistance tools, and ITIL practices

Excellent communication skills and customer-centric service approach

Relevant Microsoft certifications (e.g., MS-900, MS-700, MS-100, or equivalent) are preferred

This is a long term contract (end Dec 26) - x3 days in London office (City) - Start Feb 26

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.