Help Desk Operator
Company
Location
London, England, United Kingdom
Posted At
7/15/2025
Advertise with us by contacting: [email protected]
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Description
We are currently recruiting for a Helpdesk Operator to join our team at one of our workplace restaurants in London, EC4A 3
Monday - Friday, 40 hours per week, 9am to 5pm
Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.
As a key member of our support team, you’ll be the first point of contact for users needing assistance with our booking platform. You'll help troubleshoot technical issues, guide users through features, and ensure a seamless experience for those booking meetings, events, and resources.
Key Responsibilities:
Monday - Friday, 40 hours per week, 9am to 5pm
Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.
As a key member of our support team, you’ll be the first point of contact for users needing assistance with our booking platform. You'll help troubleshoot technical issues, guide users through features, and ensure a seamless experience for those booking meetings, events, and resources.
Key Responsibilities:
- Respond to user enquiries via phone, email, or Microsoft Teams, offering clear, helpful support.
- Assist users with system navigation, booking processes, and troubleshooting technical issues.
- Monitor the system for performance or functional issues and proactively address potential disruptions.
- Ensure a positive user experience through timely, accurate, and empathetic support.
- Reach out to bookers to gather necessary details for upcoming events and meetings, ensuring all logistics are in place.
- Our working hours are some of the best you'll find in catering - we are strong believers in work-life balance
- Our working environment is fun and inspiring, with excellent career development opportunities
- Craft Works - Free craft-focused career development training programme
- Paid training bespoke to you
- Access to our Employee Assistance Programme- your wellbeing is very important to us
- Online employee benefits scheme - monetary savings on everyday items!
- Your Birthday off every year after 1 years’ service.
- Enhanced Maternity Pay
Advertise with us by contacting: [email protected]
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