Help Desk Support Analyst

Help Desk Support Analyst – Investment Management – Permanent

My client are a leading UK-based investment management firm, seeking a Helpdesk Support Analyst to join their London office on a permanent basis. This is a great opportunity to play a key role in providing IT support to their two offices and contribute to the implementation of IT projects within a fast-paced, professional environment.

Key responsibilities of the Help Desk Support Analyst:

• Provide 1st and 2nd line technical support to staff across the two UK offices, addressing IT issues promptly and professionally.
• Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
• Oversee third party works at datacentres and carry out maintenance and hardware installations where necessary.
• Ensure that critical, morning and weekly checks are completed to the required standard and that any urgent issues/faults are escalated to SysOps to investigate
• Manage IT onboarding and offboarding processes for new joiners, movers, and leavers.

Key experience required by the Help Desk Support Analyst:

• Advanced knowledge of IT systems, applications, and processes of a Windows environment.
• Strong communication skills with the ability to explain technical concepts to non-technical staff in a clear and friendly manner.
• A proactive and collaborative approach to problem-solving and team support.