Helpdesk Engineer

Westminster is looking for a Helpdesk Engineer to provide technical support to staff and pupils via phone, email and in person. Working under the day-to-day direction of the Helpdesk Manager, the role provides first- and second-line support across a wide range of systems and devices and works collaboratively with colleagues to resolve issues and maintain a positive user experience. The Helpdesk engineer will also help with the setup, operation and troubleshooting of AV systems used for lessons, events and presentations, and will install and configure hardware and software across the site. They will be expected to log, track and update incidents and service requests through the School’s helpdesk system, ensuring accurate records and clear outcomes, escalating more complex or specialist issues to the Senior Helpdesk Engineer or other colleagues as appropriate.

The Helpdesk Engineer will have worked in a customer-focused IT role, and will possess expert knowledge of system installation and troubleshooting. They will be able to work both independently and collaboratively as part of a larger team. Experience of working in a school or educational environment would be advantageous. The Helpdesk Engineer will be a problem-solver, with a patient and professional manner, who can give clear and considered responses. The successful applicant will show a willingness to adapt to changing priorities and service demands.

Please note, CVs sent without an online application form will not be accepted.

Safeguarding and Child Protection

Westminster School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.