Higher Clerical Officer INTERNAL

Denbigh, Wales, United Kingdom

7/2/2025

Job Overview

To provide an effective and efficient administrative service to patients, visitors and staff at Denbigh and Ruthin Community Hospital sites, that reflects a high standard of customer care, as well as ensuring the safe collection and deposit of hospital income and other duties required of the hospital cashier in accordance with agreed procedures.

Main duties of the job

Provide a general enquiries service for the main hospital, attending the enquiries hatch and dealing with members of the public, patients and staff in an efficient and professional manner. Frequently deal with people who are distressed or with a challenging behaviour in an efficient, sympathetic and professional manner.

Responsible for issuing cash to members of the public claiming travelling expenses, ensuring that the correct forms are completed and a signature is received and that records are accurate in accordance with the financial procedures.

Reimburse staff for expenditure from petty cash in accordance with the financial procedures.

Input requisitions for stock and non-stock items for hospital wards and departments into the Oracle System, ensuring that they are cost coded correctly, keeping paper records on file and dealing with any queries relating to general requisitions and orders.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• GCSE’S C and above in English and Maths or equivalent experience.
• NVQ Level 3 in Administration or equivalent experience.
• IT qualification or equivalent level of experience using Microsoft packages
  
  

Desirable criteria

• ECDL
  
  

Experience

Essential criteria

• Experience of dealing with money on a daily basis.
• Dealing with large amounts of cash, balancing accounts and banking.
• Experience of clerical/admin functions and working in a busy office environment.
• Dealing with the public both face to face and telephone.
  
  

Desirable criteria

• Working in a hospital environment
  
  

Knowledge

Essential Criteria

• Knowledge of cashier duties, balancing accounts and banking procedures
  
  

Personal Qualities

Essential Criteria

• Enthusiastic
• Sympathetic manner
  
  

Skills

Essential criteria

• Good communication skills
• Organisations skills
  
  

Other Relevant Requirements

Essential criteria

• Flexibility – duties/hours from time to time
  
  

Welsh Language Requirements

Desirable criteria

• Welsh skills level 3