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Your Role
EF Manchester International Language Campus is looking for a
Homestay Coordinator to join our team in placing international students with welcoming host families, delivering a safe, supportive, and culturally enriching experience.
Position Details:
- Full-time
- Monday – Friday
- Permanent contract
If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.
Careers at EF | Open the world with us
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Responsibilities
- Working with our homestay providers to find suitable accommodation for our language students while they study with us in the UK
- Processing & maintaining homestay accommodation records using the EF’s own accommodation database
- Preparing verbal and written information (mainly via phone call/text/email) to be given to prospective and current providers
- Providing pre-departure accommodation information to providers about arriving students
- Attend local events or organize info sessions at community centers to present the benefits of hosting international students
- Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations
- Respond quickly to host-student mismatch situations and help arrange emergency placements when needed
- Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students
- Support students and providers with move and transfer requests when necessary
- Strive to improve the quality of our homestay provision
Requirements
- Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Employee Assistance Program
- Access to EF Hello language learning
EF Education First – Our History and Values
Career Progression at EF
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
