The role
Working alongside another Hospitality and Events Co-Ordinator, Front of House, and the wider Property and Workplace Team, you will be responsible for providing an exceptional client service in Birmingham, with particular emphasis on ensuring cleanliness and preparation for meetings and events from inception to completion.
Manual handling is a key aspect of the role, with full training provided.
Fire Marshal (training will be given)
First Aider (training will be given)
This role includes participation in late events, which are a vital part of our engagement and service delivery.
A uniform is provided to be worn at all times. Please note, this role is based on our 20th floor with access via a lift.
The Team
Property and Workplace is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. This encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace. Effective estates management, combining resources and activities, is vital to the success of any organisation.
Shoosmiths is committed to protecting the environment by demonstrating high standards of environmental responsibility in all our operations and minimising the environmental impacts associated with our activities, products and services. We have set a goal for our operations to achieve net zero status by 2025 and for our entire business to reach net zero by 2040 which will only be achieved with the support of all our employees. Our Estates Management team play an integral part of achieving these goals by being responsible for Shoosmiths’ property strategy, space management and contract management.
The firm
Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.
We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.
To discover more about our benefits, please visit: Benefits Package
Main Responsibilities
- Collaborate and communicate with colleagues, to always ensure the smooth running of our suite.
- Maintain a high level of cleanliness in an orderly environment throughout the kitchens, client suites, and other client-facing areas.
- Pre-rinsing crockery etc before loading the dishwasher regularly throughout the day.
- Conduct regular visual inspections of the client spaces and tidy accordingly.
- Clear and prepare rooms swiftly following the completion of meetings to allow for quick turnarounds.
- Adjusting furniture layout to suit changing space requirements.
- Report breakages and damages within a timely manner.
- Stock checking. Date check and rotate all stock.
- Place orders for both general stock and meetings.
- Assess requirements and liaise with the Assistant Property and Workplace Manager in advance to organise temporary staff to ensure sufficient cover is booked.
- Act as a point of contact before and during events, handling last-minute changes, and assisting clients with technical setups (training will be given).
- Conduct quick briefings to familiarise temporary staff and team of duties, timings, allergy, and dietary requirements.
- Meet-and-greet clients during events, assisting with cloakroom and registration.
- Coordinate with Property and Workplace and cleaning teams to ensure spaces are ready for following day events.
- Ensure regular dry cleaning of aprons and linen tablecloths.
- Travel to other offices may be required.
- Be health and safety aware.
- Any other duties as requested.
Skills & Qualifications
- Proven ability to deliver high-quality customer service, ideally in a large client suite environment.
- Excellent organisational skills, attention to detail, and ability to manage multiple tasks simultaneously.
- Positive, proactive attitude, and ability to work under pressure.
- Professional yet approachable, with the flexibility to engage effectively in diverse social settings.
- Ability to work collaboratively within a team and contribute to all aspects of the role.
Equal opportunities
Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.
This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
