Job Description
Hospitality Team Leader | Hospitality | Spire Parkway Hospital |37.5 hours per week, Permanent | Solihull |
Spire Parkway Hospital have an exciting opportunity for a Hospitality team leader to join our welcoming Hospitality team on a full time basis.
Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”
Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.
Duties And Responsibilities
- To lead, motivate and direct all direct reports as well as managing staff in the absence of the Hospitality Manager.
- Be responsible for ensuring the highest standards are maintained. To provide and assist in putting into place efficient and effective working practice
- To assist in delivering the necessary training to all staff to ensure that the very highest standards are consistent and ensuring that staff competencies are completed and kept up to date.
- Attend regular briefing sessions with the Hospitality Manager. To attend and hold regular meetings with all front of house and kitchen staff and communicate the appropriate requirements and suggestions from all meetings attended.
- To be continually aware of the maintenance of good staff morale in all Hospitality Services areas and to ensure good working relationships with other departments within the hospital.
- To ensure that correct stock levels of chemicals, disposables, linen, staff uniforms is always available. To monitor suppliers’ performance and record any shortfalls.
- To comply with legislation in Health & Safety and Food Hygiene.
- To assist and undertaken audits within the Hospital to ensure that we meet the required standards and are compliant and to action where necessary.
- On consultation with the Hospitality Manager to ensure that written operational policies for the department are documented and in accordance with Spire Healthcare policies and staff are trained accordingly.
- To assist in the prevention and control of infection within a specific area of practice, working under the guidance of the Hospital Infection Control Lead. To act as a departmental link person and role model to help create an environment that will promote the safety of patients, visitors and staff.
- To be responsible for the staff rota ensuring that staff are rostered on for the needs of the business.
Who We're Looking For
- Good standard of education. GCSE or equivalent in Maths and English preferable.
- Experience in the field of Food service
- Experience in leading and managing a team within hospitality
- Experience of working in similar environment
- Professional telephone manner.
- Good organisational skills and time management.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free onsite parking
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing Date:
Application Deadline is the 13th of June 2025 at 5pm
About Us
At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to
'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About The Team
At Spire Parkway Hospital, we’re a leading provider of private hospital treatments for our patients across the Midlands and beyond. We offer specialised and personalised healthcare through fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
