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Job Title: House Manager
Reporting to: Operations Manager
Salary: £40,000 to £47,500 per annum
Hours: 40 hours per week
Job Location: Bowden Court, 24 Ladbroke Terrace, London W11 3PG
About LHA London
LHA London has been providing quality accommodation since 1940. We operate thirteen large hostels, offering affordable living for nearly 2000 young people across London. Our residents are students or professionals, often new to the city, who rely on LHA for a safe, welcoming, and well-run home during a pivotal time in their lives.
Main Purpose of the Role
As House Manager at Bowden Court, you will be the operational lead for a 300+ bed site. You will drive performance across all areas, guest satisfaction, compliance, people development and financial control.
This is a hands-on leadership role where you will:
- Set and maintain high operational standards
- Deliver exceptional guest experiences
- Embed a strong team culture rooted in ownership and results
- Drive income and manage costs with commercial discipline
- Champion system improvements, automation, and digital efficiency
- Lead meaningful change and continuous improvement initiatives
Key Responsibilities
- Lead all daily operations to ensure the smooth running of the hostel
- Create a welcoming, responsive, and high-quality experience for all residents and volunteers
- Motivate, manage, and develop a diverse team of staff and volunteers
- Promote a strong team dynamic built on trust, clarity, and shared goals
- Actively manage LHA’s booking and revenue systems to optimise occupancy and profitability
- Maintain strict budget oversight and cost control
- Drive operational excellence by identifying inefficiencies and leading targeted improvements
- Leverage technology and automation to streamline key processes
- Ensure high standards across compliance areas: Health and Safety, Fire Safety, Risk Management, Food Hygiene, and Building Maintenance
- Coordinate volunteer engagement and ensure strong integration within the team
- Use data, guest feedback, and audits to continually raise service and operational standards
What You Will Bring
- Proven experience managing people and operations in hospitality, residential, or service-led environments
- Passion for delivering an outstanding guest or customer experience
- Skilled in leading change, improving systems, and driving operational impact
- Commercial mindset with experience in budget management and cost control
- Confident user of digital tools and booking/operational software
- Strong communicator with the ability to engage and motivate teams
- Calm under pressure and able to manage peaks in demand with clarity and focus
- Flexible and solutions-driven approach to challenges
Why Join Us?
You will lead one of LHA’s flagship hostels, where your work directly shapes the experience of hundreds of residents. We offer real autonomy, visible impact, and meaningful leadership.
Our Benefits Include:
- 33 days annual leave (including bank holidays)
- Extra day off for your birthday after one year of service
- Free onsite meals and gym access
- Enhanced pension (5% employee, 7% employer, matched up to 10%)
- Cycle to Work scheme and Season Ticket Loan
- Employee Assistance Programme with 24/7 mental health and GP support
- Enhanced maternity pay
- Death in service coverage
- Quarterly employee recognition awards
- Opportunities for professional development and internal progression
- Inclusive staff events and networking opportunities
