You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
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Are you passionate about making a difference in your community? Join West Northamptonshire Council as a Household Support Fund Senior Administrator, where you’ll play a key role in delivering vital support to vulnerable households across the region. This is a dynamic and rewarding opportunity to contribute to a government-funded initiative that helps residents with essential costs such as food, energy, and other necessities. Based within the Public Health team, you’ll be part of a forward-thinking, people-focused organisation committed to improving health and wellbeing outcomes for all.
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In this role, you’ll manage and process applications for the Household Support Fund, ensuring timely and accurate support for eligible residents. You’ll use digital tools like Excel and Power Automate to streamline workflows and support data-driven decisions. Your day-to-day will involve responding to resident queries with empathy, maintaining accurate records, analysing data, and signposting individuals to longer-term support services. You’ll also contribute to internal reporting and collaborate with colleagues across the council to ensure services are delivered efficiently and effectively.
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You’re an experienced administrator with a strong eye for detail and a proactive approach to problem-solving. You’re confident using digital tools and have excellent communication skills, especially when dealing with sensitive or emotive situations. You’re flexible, organised, and thrive in a fast-paced environment. Ideally, you’ll have experience working at a senior administrative level and be comfortable supervising others. Above all, you’re passionate about helping people and committed to upholding the values of trust, respect, innovation, and empowerment that define our culture at West Northamptonshire Council.
