Housekeeping Supervisor
Company
Location
Royal Sutton Coldfield, England, United Kingdom
Posted At
8/19/2025
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Description
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
HOUSEKEEPING
The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.
Salary
The on-target earning potential for this role is a £27,560.60 annual salary, comprising a base salary of £26,063 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.
About The Role
As a supervisor in the housekeeping team, you will be required to
Responsibilities
assist the Housekeeping Management with, but not limited to, leading an AM or PM shift from the floor, briefing and directing the team. You will also be responsible for the following:
Ability to work as a Supreme, cleaning rooms to the highest standards as business requires
Hands on approach to housekeeping – demonstrating, training, leading
People management – persuasive, inspiring and determined. Helping all team members achieve their full potential in their role
Monitoring and managing the Q – ensuring room readiness
Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
Stock control and organisation across the blocks
Cleanliness of the block public spaces
Cleanliness of the guest rooms and corridors
Standards testing of the housekeeping line staff and regular quality checks of all areas
Assist with training of new and existing staff
Attend and lead departmental briefings
Communicate and work with other departments in the hotel
Actioning guest feedback (ReviewPro etc)
About You
The ideal candidate with be passionate about the delivery of exceptional standards:
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing Our Appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot
We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.
We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.
HOUSEKEEPING
The Housekeeping team ensures every guest has an exceptional experience by maintaining impeccable cleanliness and presentation in guest rooms and public areas. With outstanding professionalism and attention to detail, they create a welcoming environment, leaving a lasting positive impression on resort visitors.
Salary
The on-target earning potential for this role is a £27,560.60 annual salary, comprising a base salary of £26,063 supplemented by an estimated £1,497.60 in gratuities per annum, ensuring a rewarding compensation package.
About The Role
As a supervisor in the housekeeping team, you will be required to
Responsibilities
assist the Housekeeping Management with, but not limited to, leading an AM or PM shift from the floor, briefing and directing the team. You will also be responsible for the following:
Ability to work as a Supreme, cleaning rooms to the highest standards as business requires
Hands on approach to housekeeping – demonstrating, training, leading
People management – persuasive, inspiring and determined. Helping all team members achieve their full potential in their role
Monitoring and managing the Q – ensuring room readiness
Monitoring HSK back of house areas to ensure cleanliness and readiness at all times
Stock control and organisation across the blocks
Cleanliness of the block public spaces
Cleanliness of the guest rooms and corridors
Standards testing of the housekeeping line staff and regular quality checks of all areas
Assist with training of new and existing staff
Attend and lead departmental briefings
Communicate and work with other departments in the hotel
Actioning guest feedback (ReviewPro etc)
About You
The ideal candidate with be passionate about the delivery of exceptional standards:
- An experienced housekeeper who has had experience in working in a busy housekeeping department
- An inspirational leader who develops your team and fosters excitement for delivering standards every day
- Fantastic eye for detail
- Experienced in taking ownership over your department and achieving financial and guest targets
- Able to develop strong relationships with your guests, team, and colleagues
Learning & Development
We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.
Showing Our Appreciation
We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot
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