Housing Options Triage Officer

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme.
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.
  
  

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This is an exciting time to join our Housing Solutions service at West Northants Council!

We have recently introduced a new team structure, and we are on a journey of shaping what the new Housing Solutions service looks like.

West Northants is a great place to work, with a focus on career development, wellbeing, flexibility and support. This is an opportunity for you to take the next step on your career journey in a supportive environment.

,

This is an exciting time to join our Housing Solutions service at West Northants Council!

We have recently introduced a new team structure, and we are on a journey of shaping what the new Housing Solutions service looks like.

West Northants is a great place to work, with a focus on career development, wellbeing, flexibility and support. This is an opportunity for you to take the next step on your career journey in a supportive environment.

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You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working in a housing, customer service or advocacy and advice setting as this is central to the role.

You’ll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!

You will have previous experience of with experience of handling sensitive data and using case management systems, as well as a working knowledge and understanding of current housing law.

You will be able to smoothly manage the triage processes whilst being able use your own initiative to 'think outside of the box’.

You’ll use your excellent communication skills and great attention to detail to ensure assessments are completed comprehensively.