Job Overview
Are you passionate about making a real difference in people’s lives?
Housing Support Officer
18 hours per week
Hull
We’re looking for a dedicated and proactive individual to join our team, supporting tenants to live independently and thrive in their homes. In this role, you’ll provide vital advice and guidance on welfare benefits, help tenants access the right services, and ensure they receive the support they need to maintain safe, secure, and welcoming home. Every day will bring fresh opportunities to empower people, build relationships, and make a positive impact.
From conducting home visits and coordinating move-ins, to tackling low-level anti-social behaviour and promoting tenant engagement, you’ll play a key role in helping tenants feel safe, respected, and part of a supportive neighbourhood.
This is a role where no two days are the same – and where your communication skills, empathy, and problem-solving ability will shine. If you’re committed to supporting people, encouraging independence, and championing a culture of respect and inclusion, we’d love to hear from you.
Main duties of the job
- Visiting clients on a weekly basis
- Offering a range of support to help maintain tenancies
- Monitoring health and safety requirements
- Working closely with the housing and maintenance departments
- Assessing new clients to the service
- Liaising with external agencies
The successful candidate will have.
- An understanding of the needs of clients who access our services
- An ability to solve problems creatively and swiftly
- Excellent communication skills
- An ability to work on your own initiative as well as part of team.
- IT skills as most administration functions are carried out via Office 365
Working for our organisation
St Anne’s Community Services has become one of the largest and most respected charities in the North of England. Bringing creativity and a can-do approach, all our employees embody our values being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD). We support nearly 2,000 vulnerable adults in specialist residential, supported living and outreach services, enabling them through exceptional care and support to live their best possible life.
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
- Rising annual leave each year to a maximum of 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
Detailed Job Description And Main Responsibilities
Responsible for providing information advice and assistance on entitlement to Welfare Benefits.
To ensure that tenant housing records and other information systems are completed accurately and within agreed timescales.
Responsible for ensuring tenants receive a level of support appropriate to their needs to maintain their home, in accordance with the current policy and relevant legislative and regulatory standards, including those set by the Regulator of Social Housing. This support is delivered through individual tenant support plans using an appropriate planning model and includes helping tenants access other support providers as needed.
To liaise with external agencies such as Housing Benefit, Police, Environmental Health, and Mental Health services when required.
Conduct regular inspections of tenants’ homes and communal areas to ensure they are maintained to a clean, safe, and decent standard for all tenants, colleagues, and visitors. Support tenants to take responsibility for their living environment and provide guidance or referrals where additional help is needed to maintain their accommodation appropriately.
Support tenants through the end of tenancy and new tenant journey by coordinating practical arrangements and liaising with support agencies, property services, utility providers, welfare benefits teams, and other stakeholders to ensure smooth transitions and successful move-ins.
Person specification
Knowledge
Essential criteria
- Knowledge of welfare benefits and relevant legislation.
Experience
Essential criteria
- Experience of partnership working with external agencies
- Experience in conducting property inspections and supporting tenants to maintain their homes.
Desirable criteria
- Experience in working in social housing.
St. Anne’s is working to actively promote equality, diversity and inclusion.
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 3 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Housing Support Officer - Hull JDPS (PDF, 304.6KB)
Apply online now
Further details / informal visits contact
Name Jenny Baines Job title Area Manager - Housing Email address
[email protected] 
