HR Operations Specialist (12 month FTC)

ABOUT US

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com

Role summary

Providing comprehensive HR Operations support across all aspects of HR and ensuring a high-quality service is delivered to the business.

Now is an exciting time to join the team as we expand the team and prepare for further Company growth. The HR Operations team are integral to the smooth running of the HR function and wider business and this person will play an active role in helping the team shape and optimise HR processes.

Main duties / Responsibilities

Individuals will provide Operations support across a wide variety of HR related tasks to include:

Recruitment/Pre-Boarding/ Onboarding

• Supporting users and managers using the Workday system to prepare job requisitions, offer approvals and job changes for approval for new hires / leavers / employee contractual changes
• Conducting pre-employment background checks and right-to-work checks
• Responsible (from a HR perspective) for the Joiner, Mover and Leaver process through 'Service Now'
• DEI reporting and analysis
• Preparing contracts, new starter packs and creating new electronic employee files ensuring all documentation is completed to a high standard and filed accordingly
• Coordinate the preboarding/onboarding process for all new joiners
• Conducting first morning inductions for new joiners

HR Operations

• Assisting with monthly payroll preparation/auditing
• Management of the HR email inboxes ensuring response times are short and allocating to other HR team members where appropriate
• Monitoring probation reviews, ensuring timely return of paperwork and completing letters as required
• Production of Management Information - inclusive of Performance Reports, departmental KPI's and Talent data
• Day to day maintenance and updates of employee records held on the HR systems (manual and electronic) and frequent auditing to ensure high data integrity
• Maintaining departmental trackers
• Setting up new joiner catch ups with the HR Business Partner
• Updating intranet content including any relevant HR Chaucer news and internal job postings
• Updating policies and procedures as directed
• Monthly and Quarterly Reporting including, but not limited to:
  • Monthly operational performance report
  • Monthly headcount/budgeting reporting
  • Board metrics
  • Updating contact cascade for Business Continuity
  • Chaucer Foundation, the charitable report
  • Holiday accruals report
  • Absence reporting
  • Quarterly Diversity & Inclusion reporting and monitoring (as well as production of annual reports and metrics)
  • Talent Review reporting and dashboard preparation
• Performance Review set up and maintenance
• Performance Management Reporting
• Complete the leaver's process including outstanding fees owed, calculating holidays, drawing up leaver's letter and setting up exit interviews and analysing any trends, updating files to comply with GDPR
• Continuously looking for ways to optimise system and proactive with identifying process improvements
• Subject Matter Expert in our HR system -Workday and provide ad hoc support and advice on HR system to the business and HR team
• Support in the delivery and administration of the SMCR process, including up to date maintenance of the SMCR Accord system
• Provide administrative support for the annual Talent Review process
• Assisting with regular reconciliation of Holiday allowance/plans for part timers, compressed hours, and maternity leaver/returners.

Our Requirements

Relevant experience

• Prior HR experience (Happy to consider someone looking to return to work).
• 'Workday' HR System experience
• Experience of working within a HR Operations/Shared Service environment
• Broad HR knowledge and understanding of employee lifecycle, working practices and employment legislation
• Proficient user of Excel, Word, Outlook and PowerPoint

Personal attributes

• Service orientated
• Analytical and numerate
• Genuine interest in HR Systems
• High attention to detail and concern for the order and quality of information
• Initiative to create and develop efficient and effective working practices
• Comfortable dealing with high volumes and ability to prioritise workload to achieve deadlines
• Highly collaborative with excellent interpersonal skills

Why Join Chaucer?

An established market leading Insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024.

This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focussed on the areas where we can provide the most expertise and value to our brokers and clients.

We offer:

A flexible 2 days in the office hybrid work model that supports individual and team needs.

A diverse, inclusive culture that values people for who they are.

Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.