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The HR Operations Specialist – Employment Lifecycle is responsible for delivering accurate, timely, and compliant support for complex and sensitive employee lifecycle transactions across the EMEA region. As a Tier 2 subject matter expert, the role manages escalated lifecycle cases that cannot be resolved at Tier 1, including onboarding, off-boarding, contract amendments, job changes, and employee data
maintenance.
The role ensures consistency in service delivery while adapting to local legal requirements, partnering closely with Tier 1 Advisors, Global HR COEs, Payroll, and Legal/Compliance stakeholders. It also contributes to process standardization, knowledge content upkeep, and automation-readiness initiatives.
This position plays a key role in enabling high-quality service delivery and employee experience while building scalable operational practices.
Key Responsibilities
- Resolve complex or sensitive Tier 2 cases relating to onboarding, contract changes, job transfers, and terminations across EMEA
- Execute lifecycle transactions in Workday and other HR systems in compliance with company policy, audit standards, and local employment laws
- Ensure accurate documentation, data entry, and case records for all actions impacting the employee lifecycle
- Act as a key contact point for sensitive lifecycle cases, partnering with global and local stakeholders as needed
- Create and maintain lifecycle-related knowledge articles and SOPs in ServiceNow, ensuring clarity, localisation, and Tier 1 enablement
- Identify recurring lifecycle issues, propose improvements, and contribute to workflow optimisation and automation readiness
- Participate in or lead lifecycle-related audit activities, ensuring process adherence and data integrity
- Support Tier 1 capability building by clarifying process logic, handling complex scenarios, and mentoring on common escalations
- Partner with HRIS to test or validate Workday enhancements and configuration changes impacting employee lifecycle processes
- Contribute to process harmonisation and standardisation efforts while allowing for legal or cultural localisation across countries
Skills & Experience
- Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field required
- CIPD qualification or equivalent HR certification preferred
- 2–5 years of experience in HR operations or HR service delivery, with strong involvement in employment lifecycle transactions
- Experience operating in a multi-country environment, with exposure to European labour law and local compliance requirements
- Prior experience in a shared services or HR Service Center model preferred
- Proficiency in Workday or similar HRIS is required
- Familiarity with case management tools (e.g., ServiceNow) is advantageous.
- Competency with Microsoft Office, particularly Excel and SharePoint, for documentation and reconciliation tasks
- Excellent understanding of HR processes across the employee lifecycle, including onboarding, job changes, exits, and data maintenance
- Detail-oriented, organised, and able to manage high volumes of transactional work while maintaining quality
- Strong communication and stakeholder management skills across functions and countries
- Ability to work with discretion and integrity on sensitive or confidential cases.
- Problem-solving mindset, with the ability to identify process gaps or compliance risks and suggest improvements
- Comfortable working in a complex, fast-paced service delivery environment with shifting priorities
Hybrid role: 3 days in the office, 2 days working from home
This role is based out of our HR Service Centre, Speke, Liverpool
Closing Date for Applications: Monday 21st July 2025
Our Benefits
CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus.
About CSL Seqirus
CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus.
We want Seqirus to reflect the world around us
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.
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