Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role: HR Risk & Operational Controls Analyst
This role sits within the HR Risk & Operational Controls team and is focused on supporting the effective management of operational risk across HR processes. You will help ensure that HR activities comply with M&G’s Operational Risk Framework and governance standards, providing assurance and oversight to maintain a strong control environment.
This is achieved by ensuring regular updates and attestation to Key People Policies, ensuring effective controls are in place across the function, processes are clearly documented and maintained and perform testing of these to support the Control environment reporting required of the business. The team also have an oversight of all HR 3rd party supplier contracts and work closely with all areas across HR to ensure we are adhering to the guidance set within the M&G supplier lifecycle handbook.
The team advise and assist on recording, monitoring and updating where necessary to ensure any Risk, issues or audit actions are resolved in a timely manner. Liaising with key stakeholders such as internal HR teams (Risk Champions), Operational and Enterprise Risk we work to embed business best practices across our function.
The team also act as a point of contact for Data governance queries, seeking approval for Data usage where required, including creation and maintenance of ROPA’s and Data Retention schedules in-line with CDO standards
Key Work Level Accountabilities:
- Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
- Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
- Delivers outputs that are clearly defined, using discretion over how to achieve them
- Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations
Key Responsibilities for this role:
- Support accurate and timely reporting of issue and events on Metricstream
- Support the application of M&G’s Operational Risk Framework within HR processes
- Coordinate and ensure the accurate and timely submission of HR RCSA
- Provide guidance on risk and control requirements, ensuring compliance with internal policies and external regulations.
- Promote awareness of Operational Risk Framework amongst HR Risk Champion Network
- Support HR Risk and Controls lead on maintenance of Key Process documentation and Controls
- Support on Controls testing across HR
- Uses available resources and insight to enhance and/or streamline processes and make suggestions for improvements
- Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
- Establish meaningful and collaborative relationships with key Business stakeholders
- Provide support to the Third-Party Lead by assisting with reporting requirements as needed
Key Knowledge, Skills & Experience:
- Strong understanding of operational risk and control frameworks, ideally within HR or financial services
- Ability to analyse processes, identify risks and propose practical solutions.
- High attention to detail and strong organisational skills to manage multiple priorities.
- Knowledge of the Operational Risk framework and Metricstream
- Knowledge of Workday
- Strong communication skills - written and verbal
- Experience of managing a range of tasks and responsibilities within an HR environment
- A strong customer focus
- Excellent attention to detail
- Drive to continually learn and develop
- Comfortable working both independently and collaboratively in a fast-paced environment
Closing Date - 17th December
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
- Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit
Life at M&G
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a
Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
