HR Services Lead

As we continue to grow, we are excited to introduce a new opportunity within our HR team based in Aberdeen.

The HR Services Lead will play a key part in supporting this growth by taking the lead on employee lifecycle processes and providing consistent, day-to-day HR support across a wide range of administrative and operational activities. The HR Services team plays a central role in delivering the core processes that support the employee journey and this role will coordinate and oversee those activities to ensure they are delivered efficiently, accurately and in line with our commitment to a high quality HR service.

This includes the preparation and issue of employee documentation, accurate HR system updates, coordination of onboarding and offboarding activities, maintenance of trackers, support with absence and probation processes and responding to employee queries with professionalism and clarity. The role will also take ownership of core templates, forms and working practices, ensuring our processes remain consistent, accessible and aligned with our values.

Alongside the HR Advisory team, the HR Services Lead will oversee the daily delivery of core HR administration, ensuring data is well managed, documentation is accurate and employee communications are clear and supportive. They will contribute to service improvement by identifying and implementing processes that support our employees and help create a positive interaction with the HR Services function.

This role would suit someone with experience in a fast-paced HR coordination or shared services environment who brings a proactive approach to improving processes and delivering a consistent, employee focused service.

Overview of Role:

• Coordinate the delivery of HR administration across the employee lifecycle, ensuring timely and accurate processing of onboarding, contract changes and leavers.
• Manage the preparation and quality checking of employee correspondence including contracts, variation letters and formal communications.
• Ensure all employee records are maintained, updated and retained in line with GDPR.
• Proactively identify and use HR system functionality to support employee and manager processes in the most effective and efficient way.
• Maintain relevant trackers, ensuring they are purposeful, up to date and capable of providing accurate data to support reporting and informed decision-making.
• Oversee the shared HR inbox, allocating tasks, supporting team responses and ensuring a consistent and professional tone.
• Monitor lifecycle milestones such as probation or fixed-term reviews and implement processes that support prompt action and following up where needed.
• Support visibility and understanding of HR processes by maintaining clear templates, guidance materials and Standard Operating Procedures.
• Provide administrative support for HR casework including scheduling meetings, preparing packs and collating documents.
• Identify opportunities to improve processes, increase efficiency and enhance the overall employee experience.
• Guide and support HR Administrators to provide a efficient, productive and professional HR service.
• Work collaboratively across departments such as Payroll and Operations to ensure alignment in communication and smooth delivery of services.
• Support HR reporting by collating absence data, tracking key metrics and maintaining accurate records.
• Support the development and maintenance of HR policy documents and supporting materials to provide employees and managers with a clear understanding of core HR processes and practices.

This is not an exhaustive list of responsibilities and as a new role, it is expected to evolve in line with the continued growth of the company and any future requirements of the HR function. The responsibilities outlined may be expanded or adjusted to reflect organisational developments and any other associated changes.

Person Specification

• Proven experience in an HR role with a strong understanding of the full employee lifecycle.
• Solid working knowledge of core HR processes, employment documentation and GDPR compliant record keeping.
• Confident in managing HR systems and data with a focus on accuracy, structure and consistency.
• Experienced in improving or streamlining HR administrative processes.
• Strong understanding of the balance between efficient, structured delivery and creating a positive employee experience.
• Comfortable supporting operational teams and handling multiple requests in a fast paced environment.
• Highly organised and detail focused with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills with the ability to convey information clearly, professionally and supportively.
• Process driven with a mindset for continuous improvement.

Benefits

• 33 Days Holidays to support work-life balance.
• Enhanced Company Pension.
• Volunteering Day – One paid day annually to contribute to meaningful causes.
• Extra Mile Awards – Quarterly and annual recognition for exceptional contributions.
• Hybrid Working – Flexible working arrangements to suit your needs.

About Us

As a family-owned company, we deliver expert facilities management services across the real estate, banking, public, retail, and manufacturing & distribution sectors. From a small carpet cleaning business in 1980, we have grown over the years to become an industry-leading facilities management company, with a team of 2500 employees providing our services to over 900 client sites across the UK.

Our employees are at the heart of our operations and are based across the UK whilst our regional offices are in Aberdeen, Cumbernauld, Warrington and London.

Our culture is massively influenced by our commitment to sustainability, and we're dedicated to positively impacting people, communities and the planet through sustainable and ethical services.

Our People – We're committed to promoting our employee wellbeing.

Our Communities – How we make a difference, a positive difference.

Our Planet – How we reduce our impact on it.

Selection Process

We are an equal opportunities employer, welcoming talent from all backgrounds. Our diverse workforce of 2,500 people represents 65 nationalities, fostering a culture that celebrates differences. We ensure fair recruitment practices and offer adjustments to support candidates during the process. For assistance, contact [email protected].