HR Support Analyst

Job Description:

Responsibility As tier 1 support for HR Technology applications the postholder will support the users of the SAP SuccessFactors system by monitoring the case management tool jira and answering calls related to system and data issues

Liaising with HR and the business to resolve data issues

Data loads audits and data corrections where required

Monitor and manage the central organisational structure within SuccessFactors in relation to Departments Division and Business Units

Monitoring and fixing issues in relation to the integrations with payroll

Developing and maintaining documentation on product features user guides and training materials for end users

Provide SuccessFactors training and regular Office Hour calls for users in the central HR Service Centre and local Office Managers

Operational system support for annual processes managed within SuccessFactors such as Performance Talent and Compensation

Job Description

Experience of supporting HRIS systems preferably SuccessFactors Employee Central module

Experience of testing or data input into an HR system

Familiarity of payroll processing

Familiarity with HR data and processes

Worked in an HR department for at least 2 years

A good attention to detail and methodical in their approach

Selfmotivated and able to work under limited supervision

Ability to maintain confidentiality and exercise a high level of discretion

Proficiency in MS Excel to the level of data cleansing analysis formatting vlookups and pivot tables

Good analysis skills