Hub Assistant Intelligence Officer

The purpose of the Intelligence Deputy Directorate within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to drive decision making and compliance interventions to maximise our impact.

We do this by

• Collecting, collating, and exploiting intelligence to identify the greatest threats to HMRC and drive operational decision making.
• Providing information, intelligence, and live operational support to HMRC teams, Law Enforcement, and international partners to increase their impact and effectiveness.
• Developing and delivering high impacting intervention opportunities to stop and disrupt serious non-compliance.
• Collaborating with national and international partners to increase our collective impact and capability.
  
  

You will join HMRC's Intelligence Services as it establishes a two-hub structure across our Cardiff, Gartcosh and Ipswich locations. They will undertake one of several roles listed below, each involving a variety of responsibilities, including customer-facing and telephony requirements.

You will be allocated to Hub roles depending on business requirement.

Cardiff, Gartcosh And Ipswich RIS IS Hub Functions Include

Intelligence Acquisition, Co-ordination and Exchange

The foundation and core of Intelligence Services delivery model from the:

Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners

Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud.

Specialist Intelligence Function

Responsibilities

Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes:

Police Systems Hub (PSH) who update and manage on behalf of HMRC records on the Police National Computer (PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams.

Join us on a webinar

Do you want to learn more?

About

To find out more about the role and the application process, you can join a 60-minute webinar session via Microsoft Teams. There will be a short Q&A session at the end. These will take place on:

• 13th January 2026 @ 11:00-13:00

20th January 2026 @ 16:00-18:00 If you would like to attend one of these sessions, please complete this form to tell us your email address and the session you'd like to attend, and you'll be sent an automated email containing the link to join the webinar of your choice.

Person specification

You'll be joining our team of around 300 colleagues, your key responsibilities will include:

• Receiving, assessing, and accurately record intelligence from the public regarding HMRC fraud via telephone and other communication channels.
• Using internal and external databases to interpret and analyse information, producing clear and actionable intelligence reports/packages for dissemination.
• Responsibility for handling confidential data with discretion, ensuring the protection of sensitive information in full compliance with data protection legislation, security protocols, and internal policies.
• Delivering excellent customer service, maintaining effective working relationships with colleagues, managers, and external stakeholders.
• Working collaboratively within a team environment, contributing to shared goals and supporting others as needed.

Operate effectively in a dynamic environment, managing conflicting priorities and adapting to changing demands.

Contribute to a culture of continuous improvement by sharing ideas and supporting process enhancements.

Undertaking telephony work as part of daily responsibilities, including handling inbound and outbound calls in a professional manner.

Essential Criteria

To be considered for this role, your application must demonstrate all the following:

• Can handle changing priorities and still meet deadlines and get important tasks completed.
• Proactive in taking initiative, adaptable in covering a range of responsibilities, and accountable for delivering high-quality work.
• Works effectively with others, contributing to a positive team environment and building constructive working relationships.
• Shows attention to detail in recording and analysing information, supporting sound decision-making through careful evaluation of data.
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Delivering at Pace
  
  

Benefits

Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.
  
  

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Ability and Experience.

How To Apply

After submission of the short application, you will be invited to complete a Civil Service Verbal Test. Please complete the online test as soon as possible (within 24-48 hours is recommended).

If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test.

The tests are administered online and accessed via the CS Jobs website.

As part of the application process, you will be asked to provide the following:

• A name-blind CV with a 500-word Job History section. Provide relevant details from the last 5 roles, plus any others you feel are relevant, and include a brief description of your responsibilities and achievements, aligned to the key responsibilities for this role. The Job History section does not restrict wordcount - anything over the specified wordcount will not be reviewed, resulting in information you feel is relevant not being assessed.
• A 750-word Personal Statement. Use this to provide evidence to demonstrate how you meet the essential criteria, and working examples and outcomes that demonstrate how your experience aligns with the requirements of the role, including the key responsibilities.
  
  

Please ensure you allow sufficient time to complete and submit the final stage of your application after submitting your online test. The deadline for both the test and the application is 23:55 on 26 January 2026.

Further details around what this will entail are listed on the application form.

Sift

If we receive a large number of applications, an initial sift may be conducted on the Personal Statement only.

At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

Interviews Will Be Held Via Video Link (MS Teams) With a Panel Of Up To 3 People And Will Last Up To 60 Minutes. We Will Assess

Behaviours: we recommend that you review the Success Profiles framework and consider working examples and outcomes that demonstrate the Behaviours listed above. A typical example of a Behaviour question might be 'Tell us about a time where you've had to deliver a difficult message'. We will assess the following Behaviours:Using the STAR format will help you to structure your answers.

• Behaviour 1: Working Together (Lead)

Behaviour 2: Delivering at Pace

Strengths: There's no expectation to prepare for these, as we're looking for your instinctive, natural responses. A typical Strength question might be 'How quickly do you recover from setbacks?'

Online Tests - Banked Scores

When an applicant has a banked score they are not asked to retake the same test, providing it is:

• set at the same job level, and
• within the same system.
  
  

Scores will be banked for six months, or until a new score benchmark is applied, whichever is sooner. This means that if a candidate applies for another vacancy at this grade they may not have to retake the test within that time, and their previous score will be used for the new vacancy.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref]

& vacancy closing date [insert date]'.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

This role is not eligible for skilled worker sponsorship.

The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £41,700. In some cases, the minimum can be reduced to £33,400 (via 'tradable points') but this role pays below both amounts, and therefore is not eligible.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
  
  

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the re

levant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : RIS Recruitment Service
• Email : risrecruitmentservice@hmrc.gov.uk
  
  

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.