Human Resources Advisor

P&C Advisor

Location: Birmingham based (with travel to Coventry and Warwick)

Hours of work: 37.5

Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking an experienced People & Culture Advisor to join the team, supporting a workforce of approximately 1,200 employees within a soft services environment.

This role is primarily based in Coventry, with 3 days onsite and 2 days remote, and occasional travel to Warwick every other week.

Job Description

In this role, you will be managing high-volume, complex employee relations cases (up to 30 cases concurrently), coaching managers, and handling absence management. Previous exposure to similar workforce environments is essential.

Key Responsibilities

• Provide policy and procedure guidance to managers to ensure compliance and minimise risk.
• Support and advise managers on employee relations investigations, including grievance and disciplinary matters.
• Manage high-volume ER cases efficiently, ensuring timely resolution and escalation where necessary.
• Coach and guide managers on best practice people management and conflict resolution.
• Assist with restructures and TUPE processes in collaboration with ER Centres of Excellence.
• Liaise with unions as required, ensuring positive and constructive relationships.
• Promote equal opportunity and cultural diversity across the organisation.
• Contribute to building a positive, inclusive, and safety-first culture.

Professional and Personal Competencies/Qualifications

• Previous experience in a similar People & Culture or HR Advisor role.
• Solid ER case management experience, including handling complex and high-volume cases.
• Experience coaching managers on people management and conflict resolution.
• Previous experience working in a large FM company or similar environment.
• Strong knowledge of UK employment legislation, with basic TUPE and union experience.
• CIPD qualified or willing to work towards qualification.
• Proactive and hands-on approach with excellent communication and relationship-building skills.
• Hold a full UK driving licence for travel - expenses paid for.