Human Resources Officer

Job title: HR Officer

Office location with Hybrid working: Hammersmith

The HR Officer role will play a key role driving the performance and employee engagement agenda within the organisation. The role supports general HR activities and people project implementation, focusing on people management capability and employee lifecycle. The role supplements the support the People Services Team offer by providing HR professional judgement to the whole range of key employee lifecycle demands across various employee and managerial levels. The role represents a proactive, data driven, solution-based asset to the business and supports building a strong People Team identity and furthering its credibility in the business.

What will you be doing?

• Support overseeing and maintaining the performance tracker to ensure accurate and up-to-date employee performance data.
• Prepare monthly performance dashboard reports for CEO review meetings.
• Serve as the first point of contact for first line managers, providing advice and guidance on employee relations (ER) matters and HR processes, including investigations, disciplinary cases, grievances and sickness absence cases.
• Assist the HR Business Partners to analyse employment engagement survey results and develop insightful summary reports for divisions and departments.
• Support the critical role/player analysis as part of the talent management programme

What we are looking for?:

• Previous HR partnering experience at same level or below
• Previous wider HR experience including L&D, ER, HR Shared services at same level or below
• Excellent data analysis and presentation skills, with proficiency in Excel and PowerPoint
• Resilient, proactive, curious, organised, confident
• CIPD stages desirable

Why work for us?

We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!

Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022)

Going beyond the expected

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

Some of our key Benefits

• Competitive salary
• Global Remote working for up to 2 week per year for those who are able to work remotely
• 25 days' paid holiday increasing each year, to a max of 35
• Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
• Private medical Insurance provided by AXA health
• Life assurance giving you cover of 4 times your base salary
• Partnership with the Kings Trust
• Our pension scheme matches your contributions up to 4%
• Retail offers — discounts from hundreds of recognisable brands
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

1. You apply
2. We carefully review your application
3. We'll get back to you — even if it's a no (for now)