Human Resources Services Manager

Are you passionate about delivering exceptional HR operations and creating a seamless employee experience? We’re looking for a People Services Manager to lead the delivery of core HR processes across the entire employee lifecycle—from onboarding and payroll to benefits and compliance.

This is a fantastic opportunity to make a meaningful impact by driving service excellence, operational rigour, and continuous improvement in a people-first environment.

What You’ll Be Doing

• Lead the compliant and efficient execution of key HR operations including onboarding, payroll, benefits, contract changes, and lifecycle events.
• Oversee HR systems to ensure data accuracy and enable informed, data-driven decisions.
• Line manage the People Coordinator, offering guidance, support, and development.
• Manage SLAs and external providers (e.g. Occupational Health, outsourced payroll).
• Administer benefit renewals and support colleagues in understanding their total reward.
• Ensure HR policies and processes are efficient, effective, and legally compliant.
• Maintain the People Team Hub (Intranet/SharePoint) as a trusted self-service resource.
• Act as the internal lead for payroll, annual pay review, benchmarking, and gender pay gap reporting.
• Oversee DAS and apprenticeship programmes.
• Ensure compliance across key areas including Right to Work, VISAs, DSE assessments, audits, and LMS training.
• Support onboarding for any new company acquisitions.

What We’re Looking For

• Strong working knowledge of employment law and HR lifecycle processes.
• Proven experience leading a high-performing HR operations or shared services team.
• A customer-focused, human-centred approach to HR service delivery.
• Solid experience managing HR systems, SLAs, and performance metrics.
• Good experience overseeing payroll and benefits administration.

What’s In It for You?

We offer a competitive salary, professional development opportunities, and the chance to work in a collaborative and innovative environment. With us, you’ll play a pivotal role in shaping the future of IT services while growing your career in a high-energy, rewarding role.

Joining our team comes with its perks:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

Why Join Us?

You’ll be part of a forward-thinking People Team that values empathy, clarity, and continuous improvement. If you’re ready to lead with purpose and make a real difference in how our people experience work, we’d love to hear from you.