ICT SYSTEMS SUPPORT

Location: London

Department: IT

Job Type: Full time

Contract Type: Permanent

Join our forward-thinking, sustainability-driven organisation, where your expertise in IT Systems Support will help empower our people, elevate our business, and contribute to a greener built environment.

ABOUT MAX FORDHAM

Here, sustainability is not just a guiding fundament but an everyday practice, woven into the fabric of our projects and professional culture. As you expand your expertise, you’ll play a vital role in delivering technical solutions that advance both environmental responsibility and engineering quality, ensuring every project meaningfully contributes to the legacy of the built environment.

Max Fordham is an award-winning MEP engineering practice that is owned by the people who work here, and we are all committed to leading the industry in tackling the challenges posed by the climate and biodiversity crises.

We believe it is a shared responsibility to look after each other, care for our communities, and create a sustainable world. We pride ourselves on providing an open, inclusive and supportive environment for our employees and partners.

ABOUT THE ROLE

The ICT Systems Support role plays a vital part in supporting the company's technology infrastructure and ensuring the smooth operation of our systems and networks. It involves collaborating with other team members to provide technical assistance, resolve issues, and implement new technology solutions.

Based in our London Office, and reporting to the ICT Director, the role will cover these key areas:

• Technical support - responding to user inquiries, troubleshooting hardware and software issues, and providing timely resolutions to ensure uninterrupted productivity.
• Systems maintenance - conducting regular system maintenance, updates, and patches to ensure optimal performance and security of our IT infrastructure.
• Network management - assisting in the configuration, monitoring, and troubleshooting of network devices, ensuring network connectivity and data integrity.
• Software deployment - collaborating with team members to deploy, configure, and maintain software applications, ensuring compatibility and usability across different platforms.
• Information security - assisting in the implementation and enforcement of information security policies and procedures, identifying potential vulnerabilities, and taking proactive measures to mitigate risks.
• Documentation and reporting - maintaining accurate documentation of IT systems, procedures, and configurations, and providing regular reports on system performance, incidents, and resolutions.
• Collaboration and communication - working closely with cross-functional teams, including developers, project managers, and end-users, to understand their requirements, provide technical guidance, and contribute to technology-related projects.

ABOUT YOU

As a member of our IT team, you will have the opportunity to work in a collaborative and fast-paced environment, contributing to the success and growth of our engineering consultancy.

You will have a bachelor’s degree in Computer Science, Information Technology or a related field, an industry certification such as CompTIA A+, Network+, Security+, or Microsoft Certified Solutions Associate (MCSA), or equivalent work experience.

It is essential that you possess a solid understanding of IT principles, networking, and computer hardware/software. You must also be able to demonstrate proficiency in operating systems, network protocols, and system administration, and have knowledge of information security best practices and awareness of potential vulnerabilities.

You will have experience with troubleshooting and resolving technical issues in a timely manner, using strong analytical and problem-solving abilities, and keen attention to detail.

To succeed in this role, you will also be able to work independently, manage priorities effectively, and handle multiple tasks simultaneously. You will have excellent communication skills and the ability to collaborate effectively with diverse teams. A continuous learning mindset and willingness to stay updated with emerging technologies is also important for success in this role.

WHAT WE OFFER

• Excellent growth opportunities for your personal and career development in a knowledge driven environment
• An inclusive culture and cooperative environment
• Opportunities for involvement in business-running activities
• Flexible working arrangements
• Competitive pay and employee bonus
• Future opportunities for Partnership
• Six weeks holiday (including Bank holidays)
• Max Fordham Pension Scheme
• Other benefits include generous paid parental leave, sick pay, and treatment pay

SALARY

£30,000 - £35,000 per annum

CLOSING DATE

3rd September 2025 at 22:00 (GMT)

HOW TO APPLY

This position is available for an immediate start.

If you are interested in working with us, we are keen to hear from you. In addition to providing your CV, please apply with a conversational letter that tells us how your skills match the role criteria, and your interests align with our vision of a beautifully engineered net zero carbon world for a sustainable future.

To apply, please click the 'Apply for this job' button and follow the application process.

Join our forward-thinking, sustainability-driven organisation, where your expertise in IT Systems Support will help empower our people, elevate our business, and contribute to a greener built environment.

REF-223351