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Ignition Operations & CX Assistant Manager - 106559
Base Location: Manchester/London
www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations
We believe that in today’s world, to solve complex business issues and to spark real change, you need to think and work differently. Traditional transformation approaches often don’t take clients far enough and aren’t delivered quickly enough. We believe that the key to unlock this problem is outcome-focussed innovation and collaboration.
The Ignition Team delivers powerful and immersive experiences enabled by bespoke Ignition spaces: the Discovery & Insights Centre, the Lab, the U Collaborate suite and our Sprint rooms. These experiences drive insight, acceleration, genuine transformation breakthroughs and ultimately, performance.
In the summer of 2020, we opened the UK’s first Ignition Centre, transforming the way we work with our clients and each other by combining specialist ways of working with dynamic, collaborative physical, virtual and hybrid environments. Ignition not only helps us to deliver what clients need today, it also brings our digital expertise and content to life in new ways and enables us to develop solutions which prepare clients for a changing future.
Based on our success in London, we have expanded the UK Ignition footprint with our second Ignition centre, located in Manchester. This role can be based in either centre, but will work across both.
Why join KPMG Ignition?
Ignition is KPMG UK’s unique ‘collaborative business transformation’ capability, delivered through two bespoke-designed centres based in our Canary Wharf and Manchester offices. We take our clients through a powerful way of working which drives acceleration and alignment in critical programmes of change. Ignition has speed, agility and collaboration at its heart, and it is a method which drives real results and value fast.
Ignition delivers tailored ‘events’ and ‘immersive experiences’ which enable collaborative problem solving. Ignition events can range from 1-3 days in duration, with 5-80 participants and positioned at critical moments in a transformation journey. Ignition brings people, (including experts from our organisation, alliance partners and our clients), together with relevant insights and technology in a very efficient, collaborative and creative way to accelerate transformation.
We work with senior executives across our clients, helping them to solve their biggest and most complex challenges in very accelerated timescales - motivating, challenging and influencing them every step of the way. We also work alongside subject matter experts from across KPMG to help our clients transform for a wide range of reasons, for example building a digital transformation roadmap, bringing together key stakeholders to create a new vision, strategy or business model or improving end to end customer experience.
We deal with highly ambiguous, high intensity and high ‘risk and reward’ scenarios. Ignition engagements are typically triggered when senior clients need urgent/ critical help in solving issues. This means the stakes are high for the client and for KPMG and the route to the ‘answer’ is often challenging to find. Every member of our team requires flexibility, perseverance, influencing skills and an ability to work under pressure and to very tight timelines.
What will you be doing?
Supporting the Ignition Operations and Customer Experience team to deliver the operational running of the Ignition venture, ensuring the smooth delivery of Ignition events, continuous improvement of the Ignition client experience and ongoing development of the Ignition ways of working. Responsibilities:
What will you need to do it?
Skills we’d love to see/Amazing Extras:
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