Implementation Consultant

The Implementation Consultant will be responsible for delivering implementation consultancy activities for Zellis’ customers on multiple aspects of their solutions or services delivery.

The Implementation Consultant will have significant experience in Zellis’ processes and solutions and must have excellent stakeholder management and client relationship building skills. They will be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis’ suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the implementation project or programme manager. They will also partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget

In this role your key responsibilities will be:

• Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis’ range of solutions and services, partnering with the customer to develop a “One Team” approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget
• Delivery of implemetation tasks against the agreed project plan and scope, following the Zellis standard project Implementation methodology
• Managing, scheduling and coordinating all activities assigned to you so that they are undertaken in accordance with the relevant plan, working alongside and in partnership with the wider Zellis and customer project team
• Preparing, reviewing, agreeing and implementing any deliverables assigned to you as part of the delivery plan
• Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and where agreed, in line with all acceptance criteria
• Supporting the project or programme manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place
• Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the Implementation project or programme manager (or Zellis senior leader) in a timely fashion
• Acting as a coach to other consultants to help develop their skillsEnsuring you maintain your personal development and continuous improvement in Zellis’ products and services, including industry leading good practice operating processes and industry and legislative knowledge (with support from the Technology Services management team) and feeding back learning and continuous improvement ideas into the wider ZCS community

Skills & experience

• Experience delivering on small, non-complex Implementation, software, advisory or Managed Services customers with small-medium scale employee volumes (under 10,000 EE’s and £300k budgets)
• Significant experience and proficiency in (or demonstrated aptitude to develop) relevant technical skills, including main feature functions, setup and configuration options in elementsuite, ResourceLink, MyView and Zellis HCM Cloud
• Proficiency (or demonstrated aptitude to develop skills) in ZIP APIs, connectors and integration methods
• Proficiency (or demonstrated aptitude to develop skills) data migration and loading for medium complexity data structures
• Proficiency (or demonstrated aptitude to develop skills) master data and payroll reconciliation for medium complexity employee payroll data, gross to net calculations and associated outputsExpertise in specialism
• Plans, schedules and delivers work to meet given objectives, outcomes and KPIsSelf-monitoring against agreed delivery timelines
• Understands, applies and adapts appropriate methods, tools, applications and processes (within boundaries of standard operating processes)Influences within area of expertise (internally & with customers)
• Collaborates regularly and appropriately with colleagues and customers
• Follows a methodical approach to identifying and resolving more complex risks and issues
• Anticipates and raises highly complex risks and issues to enable them to be mitigated
• Defines problem statements, and supports root cause analysis for risks and issues
• Follows set development path for their role/specialism
• Takes the initiative to develop skills and knowledge by identifying (and agreeing with manager) appropriate development opportunities
• Helps more junior colleagues with their development

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.