Implementation Engineer

CompanyThe Craneware Group

LocationEdinburgh, Scotland, United Kingdom

Posted At11/19/2025

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (48.0%).

Occupation Type

Telecoms and related network installers and repairers

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.

If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.

The Craneware Group supports a flexible work environment as well as a collaborative and teamwork focused atmosphere. Employees will be expected to work a hybrid working arrangement spending 40% of their time per month in the Tanfield office - approx 2 days per week.

We are seeking an Implementation Engineer who will deliver exceptional customer service throughout software and services implementation for new and existing clients.

You Will Be:

Managing and resolving software queries across multiple channels to enhance customer experience
Escalating complex issues to management for timely resolution

Identifying customer needs for seamless software implementation and long-term success

Documenting progress and sharing knowledge to improve internal processes

Allocating customers to ensure satisfaction with software and services

Building relationships to identify customer references and success stories

Maintaining expertise in Craneware Group products and sharing insights with the team

Completing remote installations for colleagues and customers to ensure end-user satisfaction

Discovering the best implementation model in partnership with Customer Success teams

Documenting all new or updated customer configurations in CRM and JIRA

You Will Bring:

Proficiency in healthcare operations and familiarity with TCG’s products and services
Working knowledge of SQL and database principles
1–3 years of relevant professional experience
Strong customer focus and commitment to delivering excellent service
Basic SQL skills for troubleshooting and solution development
Effective risk assessment and problem-solving abilities
Ability to resolve issues promptly and perform basic data analysis

Excellent written and verbal communication skills

Attentive to detail and quality in all tasks

Strong time management and organizational skills

Experience with data extraction, integration, and validation

Collaborative approach to working with team members and clients

Solid research skills