🐦 About Birdie
At Birdie, we’re reimagining care for older adults. We’re building the technology that powers the future of home healthcare, empowering care teams with tools to deliver better, more dignified care, and enabling older people to thrive in their own homes for longer. Our all-in-one solution powers millions of care visits every month, equipping care providers with the tools they need to deliver exceptional, efficient care.
We’re not here to tinker at the edges. We’re here to radically transform a broken system.
That’s why we’ve built an all-in-one platform that supported over
30 million care visits in 2023 and
more than 60 million in 2024 and we continue to grow our impact. We’re scaling fast, but staying true to our purpose. That’s why we’re proud to be a
B Corp, using business as a force for good
Founded in 2017, Birdie is backed by world-class investors like Index Ventures, Sofina and Omers. In 2023, we ranked
#6 in the Deloitte Fast 50, making us one of the fastest-growing tech companies in the UK. You can check out more about our impact and recognition here.
But speed isn’t the point.
Impact is.
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Your mission
The mission of the Implementation Manager is to lead successful, scalable implementations of the Birdie platform for our Mid-Market and Enterprise (MME) partners. You’ll oversee multiple implementations simultaneously, serving as the primary point of contact for high-value accounts throughout their onboarding journey. In this consultative role, you’ll gather both technical and operational requirements by engaging with a wide range of stakeholders. By building strong relationships and developing a deep understanding of each partner’s workflows, you’ll set up Birdie to fit their unique ways of working. Your work will ensure that our platform and processes align with partner goals, supporting long-term success. You’ll collaborate with internal teams and external stakeholders to execute effective onboarding strategies, reduce implementation risks, and accelerate time to value. As a trusted advisor - including to C-suite leaders - you’ll listen to challenges, offer tailored solutions, and demonstrate meaningful partnership at every stage of the implementation process.
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How you will contribute
- As part of the Professional Services team, you will manage and oversee the whole implementation process with mid-market and enterprise accounts, from pre-sale through to sign-off and handover to Customer Success.
- You will navigate large enterprise organisations and internal stakeholders through complex projects in collaboration with Professional Services Product Trainers, Data Migration Managers, and your fellow Implementation Managers.
- You will work cross-functionally with Customer Success Managers (CSMs) and Product to identify and manage risk and sentiment.
- You will be the voice of the customer to the wider company internally.
- You will focus on conversion to live for all customers (time-to-live) within the agreed timeframe and mitigate any risks to the implementation.
- You will be a Birdie Product Expert and provide coaching where required to ensure their adoption of the product. You will be a Birdie expert and consult on best practices for mapping customer’s end to end processes to the Birdie platform.
- You will configure the customer’s Birdie platforms and set up integrations with other systems where needed.
- You will work as a senior member within the Professional Services Team and take initiatives on new processes to improve time to value and our internal ways of working.
🤩 You’ll thrive here if...
- You have experience of working in the care sector.
- You're a super-motivated individual with outstanding interpersonal skills and stakeholder management.
- You’re a boundary pusher - able to push clients out of their comfort zones for common success.
- You have experience in onboarding/implementation with large accounts, project management, or enterprise-level customer success management.
- You're able to fix next steps and deadlines very clearly thanks to outstanding and clear communication on what's expected from the customer.
- You are proactive and always looking to delight customers.
- You're highly organised, you are able to structure and prioritise your workload to achieve your targets.
- You can make systematic usage of data to guide actions and to proactively understand customers needs, challenges and risks.
- You're highly empathetic, you're able to understand the customers day to day work and main challenges.
- You have a strong drive for our mission at Birdie and you're able to influence our partners to take actions conducive to both their success and the success of Birdie.
These are our ideal requirements, but we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Birdie, so please apply if you meet the majority of these competencies.
🌈 What You’ll Get From Us
We believe people do their best work when they’re supported, trusted and inspired. Here’s how we build a world-class employee experience:
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Compensation
- Competitive base salary, reviewed against benchmarks annually
- Generous stock options - because we’re building this together
- Bi-annual performance cycles with individual compensation reviews
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Learning & Growth
- Annual personal learning budget and access to training, coaching and mentorship
- Time and space for growth - you set your development goals, we back them
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Flexible Working
- Hybrid working - 1 - 2 days per week if London based. 1 - 2 days per month if outside of London.
- Budget to set up your home workspace
- Regular in-person meetups, socials and offsites
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Time Off
- 33 days holiday (25 days + public holidays)
- Extra day off on your birthday (use it whenever you like!)
- Company shutdown between Christmas and New Year
- 2 volunteering days each year to give back to causes that matter
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Family-first Policies
- Industry leading paid primary and secondary caregiver leave
- 5 paid days for fertility treatments for those who need it
- Private health insurance with AXA
- Wellbeing perks via Happl (gym discounts, mental health support, and more)
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Other Perks
- Cycle to work scheme
- 4% employer pension contribution when you contribute 5% (UK)
- A deeply human, radically transparent culture
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Why Birdie?
Because you want to do meaningful work that improves lives - and grow at speed while doing it. We’re building more than a product - we’re building a movement. A movement to show that tech, when built with empathy and integrity, can change lives.
We’re a team of
entrepreneurs,
dreamers, and
doers. Join us to shape the future of care, work alongside ambitious, kind people, and help reimagine how society cares for its older adults. We dream big, act fast, and work collaboratively with one goal in mind: to create a world where we all age with confidence.
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Equal Opportunities Statement
We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.
Need adjustments or support during the application process? Let us know. We’re here to help.
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Ready to build the future of care?
Apply now. Be part of something that matters.
Compensation Range: £54K
