In-Life Administration Executive

Slough, England, United Kingdom

4/14/2025

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for an In-Life administration Executive who can join us. This is a fixed term contract until December 2025.

This is an office based role with a requirement to be in the Slough office. After probation there is then the option for working from home days with a requirement to be in the Slough office a minimum of 3 days per week.

Key Purpose

• Manage interactions with suppliers using established procedures and experience.
• To ensure task management is carried out to the highest level across all role processes.
  
  

Summary Of Responsibilities

• Ancillary RFL Management which includes taxing of 140,000 vehicles
• V5 administration, which includes auditing the daily received documents, dealing with customer requests, and working with suppliers
• MOT data management
• Manage the Cherished plate service for our customers
• Safety Recall Administration
• Administration support on uninsured vehicles
• Processing of Fines and Penalties, which includes invoice queries
• Maintaining vehicle data, identifying, and correcting any anomalies in the data.
• Receipt of inbound customer telephone enquiries and the co-ordination of appropriate action/response as necessary from the business
• Take full ownership, investigate, and respond to all customer queries via an in-house customer query system, email, phone and by post
• Assisting in the training of any new team members ensuring all processes are explained in full
• To ensure all processes are actively recorded, amended for any process change along with checking and updated on a quarterly basis
• Actively seek process enhancements to improve our services to our customers
  
  

Skills, Experience & Background

• Experience of working in an administrative environment where preparation, planning and organisation is evident.
• Experience of working in a customer contact environment where there is a requirement to build relationships at various levels.
• Knowledge and/or experience of the car leasing industry and relevant government legislation preferred but not essential.
• Experience of working in an environment where attention to detail is key and accuracy has been a fundamental requirement of the job.
• Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.
• Working knowledge of core Microsoft Applications (Word and Excel)
• Fluent in business English language written and verbal.
• Full understanding of relevant Ayvens products, processes and systems
  
  

What We Can Offer …

Salary range £23-£24K

Generous contributory pension scheme

25* days holiday, in addition to bank holidays

Volunteering days to assist in charity work

Sustainability Initiatives

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Flexible working options available

Study support (where applicable)

Access to Colleague Car Scheme (cost associated)

Enhanced parental leave

Referral bonus for referring an Employee

Cycle2work Scheme

EV charging points, bike storage, shower & changing facilities and car parking

Progressive / collaborative culture

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.