Inbound Customer Service Advisor

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Step into a Career that Transforms!

Are you looking for a vibrant work environment where you can make a real difference? We are seeking enthusiastic individuals to join our customer-focused contact center team in the UK.

Why Join Us?

• Hours: Work from Monday to Thursday, 8 am to 8 pm (7 pm from January), and Friday 8 am to 6 pm. Enjoy shorter Saturday shifts from 8 am to 4 pm (1 pm from January).
• Supportive Environment: During training, benefit from standard hours of 9 am to 5 pm.
• Diverse Channels: Engage with customers through phone and providing top-notch service.
• Comprehensive Services: Address customer inquiries, manage billing and payments, resolve service issues, and handle complaints with empathy and efficiency.

Key Responsibilities:

• Deliver timely, accurate, and empathetic responses to customer queries.
• Resolve issues at the first point of contact whenever possible.
• Maintain compliance with regulatory standards.
• Enhance customer satisfaction and trust.

What We Offer:

• Engaging Work: Handle a variety of interactions, including inbound and outbound calls, emails, and social media responses.
• Professional Growth: Receive ongoing training and development opportunities.
• Inclusive Culture: Support vulnerable customers and ensure compliance with all relevant legislation.

Join us in providing exceptional service and making a positive impact every day! Apply now to become a part of our dedicated team.