Incident and Risk Manager

Incident & Risk Manager

Healthcare | Mental Health Services

£45,000 – £50,000 + benefits

Hybrid contract | Occasional London travel required

Shape the future of patient safety.

A leading digital healthcare organisation delivering mental health services across the UK is undertaking an ambitious transformation of its Governance function — and they are looking for an experienced Incident & Risk Manager to take a pivotal role in building what excellence looks like.

If you’re excited by the opportunity to step into a developing environment and design better standards from the ground up… keep reading.

The Role: A High-Impact Mission

You’ll take the lead on incident and risk management across a remote healthcare organisation that operates at pace and scale. This includes:

🔹 Incident Management

• Oversee and support investigations into all incident types — clinical, serious, operational, and data breaches
• Apply PSIRF principles and ensure learning is embedded across the organisation
• Train colleagues in incident reporting and investigation best practice
• Ensure timely close-out and meaningful action from all investigations

🔹 Risk Leadership

• Own and develop the organisation’s corporate risk register (currently in its early stages)
• Guide the creation and oversight of department-level risk registers
• Drive proactive identification of emerging risk themes
• Shape and embed effective risk governance structures

🔹 Governance & Compliance

• Ensure alignment with CQC standards and ISO frameworks (9001 & 27001)
• Contribute to policy development and internal/external audit readiness
• Produce insightful reporting for senior leaders and governance committees

Why This Role Matters

You will play a foundational role in creating a modern, mature governance function that genuinely enables patient safety, continual learning, and operational resilience.

You’ll have the autonomy to influence systems, tools, and processes — including involvement in the implementation of a new governance platform (Radar or Civica experience = a real advantage).

What You Bring

✔ Significant experience delivering incident & risk management in healthcare, mental health, or social care

✔ Confident leading sensitive and complex investigations independently

✔ Strong working knowledge of CQC regulations, Health & Social Care Act, safeguarding and Duty of Candour

✔ Experience maintaining operational and/or clinical risk registers

✔ Passion for embedding a positive reporting culture and continuous improvement

Bonus points if you have:

✨ PSIRF or Root Cause Analysis accreditation

✨ Experience working in remote/digital healthcare

✨ Familiarity with platforms such as Radar or Civica

The Culture

Friendly. Solutions-focused. Growth-oriented.

You’ll join a supportive Governance team who value transparency, accountability and compassionate leadership — especially when dealing with emotionally sensitive cases.

If you’re resilient, adaptable and excited by meaningful change… you’ll thrive here.

Interested? Let’s Talk

This is the perfect role for someone who wants to make a visible difference — building something that will improve patient safety for years to come.