Incident Management Analyst
Company
Location
London, England, United Kingdom
Posted At
9/12/2025
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Description
Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role And Responsibilities
Master's Degree
Required Technical And Professional Expertise
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role And Responsibilities
- Monitorar, analisar e resolver incidentes críticos de TI com agilidade, minimizando impactos no negócio;
- Coordenar equipes técnicas e stakeholders, garantindo alinhamento e respostas rápidas durante incidentes;
- Registrar, documentar e categorizar incidentes seguindo os processos de ITSM, promovendo organização e rastreabilidade;
- Conduzir post-mortems e propor ações corretivas para evitar reincidências e melhorar continuamente os processos;
- Implementar melhorias contínuas nos fluxos de resposta a incidentes, elevando a eficiência operacional e a confiabilidade dos serviços.
Master's Degree
Required Technical And Professional Expertise
- Experiência prática com ferramentas de ITSM, como ServiceNow, BMC Remedy ou Jira Service Management;
- Conhecimento em monitoramento e diagnóstico de incidentes, utilizando soluções como Splunk, Prometheus e Datadog;
- Boa compreensão de redes, sistemas operacionais e arquiteturas distribuídas;
- Familiaridade com metodologias consolidadas de resposta a incidentes, incluindo SRE Incident Response e ITIL;
- Vivência sólida em gerenciamento de incidentes ou suporte técnico avançado;
- Formação superior completa, preferencialmente em áreas de tecnologia.
- Conhecimento do segmento financeiro/bancário será considerado um plus.
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