Incident Management Specialist

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the Role

We are seeking a highly capable Incident Management Specialist to support the end-to-end incident management lifecycle and provide structured, forward-looking insights through systematic horizon scanning. This dual-function role is integral to maintaining operational resilience by coordinating effective incident response activities and identifying emerging risks and trends that may affect HL's strategic and operational objectives.

Salary

Offering circa £40k-£45k dependent on experience, plus bonus and additional benefits.

What you'll be doing

• Support the Incident Management Lead throughout the full incident lifecycle, including coordination of response efforts and maintaining detailed documentation.
• Organise and facilitate incident-related meetings, ensuring accurate recording of minutes, action items, and follow-ups.
• Effectively use platforms such as Everbridge, MetricStream, and CL360 for incident communication, data analysis, and reporting.
• Lead structured post-incident reviews to capture lessons learned, define improvement actions, and track timely resolution of agreed actions.
• Prepare and deliver regular and ad hoc reports to support incident response activities, internal audits, and continuous improvement initiatives.
• Support the Incident Management Lead in refining and embedding the incident management framework, tools, and associated processes.
• Monitor political, economic, social, technological, legal, and environmental developments to identify risks and emerging trends.
• Analyse a wide range of data sources to detect trends, anticipate potential disruptions, and support proactive risk mitigation.
• Produce horizon scanning reports and visual dashboards to inform senior leadership and support strategic decision-making.
• Collaborate with internal and external stakeholders, including senior leadership and subject matter experts, to ensure effective incident preparedness and response.

About you

• Demonstrable experience managing incidents end-to-end, ideally within the financial services sector or a similarly regulated environment.
• Strong ability to interpret complex data sets, identify trends, and develop actionable insights.
• Excellent written and verbal communication skills, with a track record of producing clear, concise reports and briefings for senior stakeholders.
• Familiarity with horizon scanning techniques and methodologies is advantageous, though not essential.
• Comfortable managing multiple tasks and shifting priorities in a high-pressure, fast-paced environment.
• Highly organised, with the ability to coordinate meetings, actions, and reporting across multiple workstreams.
• Excellent attention to detail.

Interview process

The selection process will incorporate competency-based questions including an assessment of your technical knowledge and transferable skills. For candidates who progress to the next stage, there will be a presentation to prepare and deliver.

Working Schedule

This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

* dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.