Incident Manager - H&S

Incident Manager - Health & Safety - Mobile Telecoms Infrastructure

Reading – Hybrid-working - 2 days/week in office

12-month contract

The Health, Safety & Environment Team are responsible for setting the standards from a Health & Safety perspective for all work undertaken on the estate including setting and creating assurance levels, managing fatal and significant injury risks as well as the management of H&S issues on the estate. We’re now seeking an experienced Incident Manager to join our team.

In this pivotal role, you will manage and coordinate the effective delivery of incident and issue management across the organisation. Acting as the first-line support and escalation point for health and safety-related events, you will ensure outsourced service providers align with company standards, drive resolution of major and critical incidents, and foster seamless cross-functional communication.

You will also play a key role in governance—providing insights, conducting deep dives, supporting process harmonisation, and ensuring lessons learned are captured and shared to enable continuous improvement and informed decision-making. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you’ll do:

• Co-ordinate incident and issue management delivered by outsourced providers, ensuring alignment with Policies and Standards.
• Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response, and appropriate escalation. Act as the escalation point for incident coordination to drive prompt resolution in alignment with internal standards and compliance requirements.
• Maintain quality assurance through structured governance approach including reporting and oversight.
• Identify learning opportunities proposing recommendations back to the business.
• Act as the central conduit for incident-related communication across teams and client activities – providing guidance for relevant communication channels such as bulletins etc for internal and external advice and guidance.
• Support harmonisation of incident and issue management into a unified front-door process.
• Provide insights and trend analysis to strengthen governance, reporting, and decision-making.
• Support and/or oversee working groups focused on health and safety improvements, providing subject matter expertise and ensuring alignment with strategic objectives.

What you’ll bring:

• Deep Knowledge of Best Practices: Understanding of methodologies, processes, and capabilities required to deliver best-in-class technical and business incident management services.
• Analytical and Insight-Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data-driven decision-making, governance, and strategic reporting.
• Outstanding Problem Solving: Experienced at applying a range of problem-solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions.
• Continuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements.

Nice to Have:

• Experience managing remotely located, cross-functional teams.
• Strong safety, quality, and compliance knowledge of mobile or fixed network technologies.
• Experience working in or with a joint venture organisation.
• Business Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident Controller