Incident Support Controller, Swindon Western House, X2 Roles Available
Company
Location
Swindon, England, United Kingdom
Posted At
8/6/2025
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Description
Location
Swindon, GB
Department Name
Wales & Western Region
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
The Operations and Customer Services function operates the railway day-to-day.It delivers train paths, timetabling and train movements to enable safe performance and meet the needs of our customers. The function owns and manages our business relationships with the passenger and freight operators and external commercial stakeholders. The functional customer focused organisation provides clear ownership of operating responsibilities for all customers and stakeholders. The area delivery units are the building blocks of engineering and operations excellence.
The Route Control centres are responsible for the direct management of incidents affecting the operational railway within the Route on a day to day basis.
About The Role (External)
As part of the route control team, you'll support the monitoring of train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety. If a situation arises you'll be supporting the management responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible.You will be responsible for co-ordinating the process relating to infrastructure relating faults.
Do you have….?
Salary: Controller.4 - £63,693
*X2 Roles Available*
Closing date: 19/08/25. - Late applications will not be accepted.
Click apply now to apply.
What does our recruitment process look like?
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
Swindon, GB
Department Name
Wales & Western Region
About Network Rail
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
The Operations and Customer Services function operates the railway day-to-day.It delivers train paths, timetabling and train movements to enable safe performance and meet the needs of our customers. The function owns and manages our business relationships with the passenger and freight operators and external commercial stakeholders. The functional customer focused organisation provides clear ownership of operating responsibilities for all customers and stakeholders. The area delivery units are the building blocks of engineering and operations excellence.
The Route Control centres are responsible for the direct management of incidents affecting the operational railway within the Route on a day to day basis.
About The Role (External)
As part of the route control team, you'll support the monitoring of train services throughout the region, ensuring that trains run as close to real time as possible without compromising safety. If a situation arises you'll be supporting the management responsible for liaising and negotiating with train operating companies to regulate services, whilst trying to keep delays to a minimum, as well as communicating with other key Network Rail staff to ensure the service recovers as quickly as possible.You will be responsible for co-ordinating the process relating to infrastructure relating faults.
Do you have….?
- Experience of logistics or operations environment?
- Experience of strategic decision-making?
- Able to manage conflict, influence others and work under pressure?
- Knowledge of Network Rail and Train Operating Companies within the Route and the key aspects of their business?
- Knowledge of Train Operator performance regime and targets?
- Understanding of operational rules and regulations?
- Good geographical knowledge of the (enter route name) route?
- An appreciation of signalling, track and electrification disciplines
- Driven and determined to continually strive for improvement?
- Energetic and charismatic with the ability to engage customers?
- Visionary, a strategist who thinks and operates proactively?
Salary: Controller.4 - £63,693
*X2 Roles Available*
Closing date: 19/08/25. - Late applications will not be accepted.
Click apply now to apply.
What does our recruitment process look like?
- Once you have applied, our Recruitment Specialist will look at your CV.
- If your experience matches what we're looking for, you'll be invited to an interview
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
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