Income Maximisation Officer

Job Description

Income Maximisation Officer

Fixed Term Contract for 6 -month and Part-Time 14 hours per week (Wednesdays & Fridays)

SO2: Starting salary £41,580 pa pro-rata

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

The Voids Service is part of our Income Maximisation Team within Housing Services at Lambeth Council. We manage empty council homes from key to key—coordinating inspections, repairs, and lettings to ensure properties are re-let efficiently and to a high standard. As an Income Maximisation Officer, you’ll work closely with Void Surveyors and Neighbourhood Housing Officers to support prospective tenants through viewings, sign-ups, and settling into their new homes. The team operates in a fast-paced, responsive environment, committed to delivering a high-quality voids service for Lambeth Council tenants.

About the Role:

Part-Time (Wednesdays & Fridays) – Job Share Opportunity

We are seeking a proactive and organised Income Maximisation Officer to join our team on a part-time basis, working Wednesdays and Fridays as part of a job share arrangement.

This role focuses exclusively on the management of residential void properties, helping to minimise turnaround times and maximise rental income. You will coordinate the end-to-end voids and lettings process, including arranging viewings, conducting sign-ups, and ensuring smooth transitions for new tenants. You’ll also work closely with Neighbourhood Housing Officers to support tenancy management and maintain accurate records throughout.

Key responsibilities include:

• Managing the voids and lettings process for residential properties
• Liaising with prospective tenants and internal teams
• Responding to enquiries and maintaining up-to-date systems
• Supporting the delivery of income maximisation services
  
  
  

This is a fantastic opportunity to contribute to a high-impact service while working flexibly within a supportive team. If you have experience in property management, strong communication skills, and a commitment to public service, we’d love to hear from you.

To be considered for interview, your CV and supporting statement will clearly evidence:

• Experience working within housing, voids or reactive repairs services
• Knowledge of void property standards and relevant legislation
• Ability to work collaboratively within a team and under supervision
• Understanding of KPIs and performance monitoring
• Good financial awareness and attention to detail
• Strong communication skills and experience engaging with contractors and stakeholders
  
  
  

For detailed qualifications and requirements, please review the job description and person specification in the hyperlink below:

Job Description And Person Specification

Contact Information:

For an informal discussion about the role, please contact Daniel Day - [email protected]

How to Apply:

If you're interested in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Monday 25 August 2025.

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.
  
  
  

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .

We actively support applications from Lambeth Care Leavers