Industry Analytical SME- Electricity

Ecotricity is looking for an Industry Analytical SME- Electricity to join our friendly team on a full-time basis. As a successful candidate, you'll provide ongoing technical support for the Industry Operations Team and wider business, being a ‘go to’ person for industry data exceptions and processes.

You will remain up to date on all Electricity industry changes, processes, system developments and will continuously develop your knowledge to support the wider business strategy.

You'll also be required to work closely with the Industry Operations Team to resolve any complex exceptions impacting settlement performance in a timely manner, as well as providing any training/coaching required.

The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations. So, as an Industry Technical Expert, you will be responsible for improving and maintaining industry data integrity, which will include updating all documentation where appropriate, and assisting with change management across the department.

Core responsibilities:

• Technical support for the Industry Operations Team (and the wider business) on Electricity Industry data queries, including allocation of workloads
• Coaching and training of Industry Operations Team members, including monthly Quality Checks, training new starters and constructive feedback delivery
• Stakeholder relationship management with third parties, including ECOEs and ESG; Managed Service Provider
• Assist with complex exception resolution to ensure a fair and timely outcome is achieved for customer and industry impacting problems
• Root cause analysis of process failures and improvement opportunities, alongside reviewing/creating operational processes
• Reporting on Industry and local KPI’s to maintain and improve performance and delivery output
• Attend all industry/Software training days as appropriate, conveying outcomes to relevant parties and providing training where required
• Ensure the department meets all industry compliance and regulation requirements, sharing relevant knowledge with the required teams
• Minor project-management and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission

We are looking for a proactive and organised individual, with a genuine interest and passion in the development of themselves and their colleagues. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships.

Essential Skills required

• Industry experience essential
• Great analytical skills and excellent attention to detail
• High level of numeracy, accuracy, and problem-solving ability
• Effective relationship management with key stakeholders
• High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office (including excel and forms)
• Prioritise a wide range of tasks and manage workload effectively
• Committed to continual learning for themselves and their teammates, including process improvement experience
• Excellent written and verbal communication skills

What's in it for you

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) and ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of: grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.