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Job Title: Account Manager
Reports to: Director
Location: Office, Hybrid or Homeworker
Terms: Full-Time, Permanent
Working Hours: Monday to Friday / 0900 – 1700
Job Profile:
As an Account Manager, you will be responsible for selling our extensive range of IT Solutions and Professional Services into Mid-Market, Enterprise and Public Sector clients. You will build relationships and partnerships identifying ways of transforming outcomes through technology. You will also be responsible for the whole sales cycle form lead generation to prospect visits, quoting, bids and close.
Key Responsibilities:
- Achieve monthly and annual sales targets as agreed with management
- Develop and implement sales strategies to drive business growth
- Identify and pursue new business opportunities within both existing accounts and prospective/lapsed clients
- Maintain and grow relationships with existing customers to support retention and upsell opportunities
- Maintain regular communication with your client base, including service and commercial reviews, some of which will involve the stakeholders from Simply Techspace
- Demonstrate strong consultative sales techniques, including objection handling and conflict resolution
- Promote and sell the full portfolio of services, with a key focus on Professional Services and Communications
- Collaborate with internal teams to develop tailored IT solutions and proposals
- Liaise with relevant departments to ensure high levels of customer satisfaction and account retention
- Act as a point of escalation for clients where necessary
- Build and maintain relationships with key technology partners, including distributors and vendors
- Attend vendor events and technology training sessions as required to stay informed on industry developments
- Adhere to relevant industry frameworks and regulatory requirements
- Undertake any other ad hoc duties as needed to support business objectives
Skills and Experience:
- Previous IT reseller, MSP or industry experience, familiar with dealing with the channel and distrubution
- Proven success of achieving /overachieving set sales targets
- Full understanding of products, market trends, prices, supplier discounts, services and solutions
- Experience of selling IT Hardware, Software, Proffesisonal Services and Support technologies in a consultative manner
- Ability to quickly build a rapport and develop strong proffessional relationships with clients
- Capable of managing own time and workload
- Develop and close business opportunities confidently
Attributes Required:
We look for people whose values align with ours professional, adaptable, and self-motivated. You’ll have strong communication skills, a positive attitude, and a commitment to honesty, integrity, and teamwork. With a keen eye for detail and a flexible, proactive approach, you’ll use your initiative to build relationships and help drive the business forward.
The following attributes are specific to this role:
- Results-Driven,motivated by targets and KPIs. Focusing on business growth and long-term value and a good commercial Awareness
- Can identify upsell and cross-sell opportunities and negotiate effectively
- Strong Relationship Builder, able to build rapport and trust with clients, stakeholders, and vendors
- Skilled at maintaining long-term partnerships and managing multiple stakeholders
- Consultative Sales Approach by asking the right questions, understands client pain points, and proposes tailored solutions
- Not just a product seller but a trusted advisor
- Technically Confident, understands IT and telecoms terminology (managed services, cloud, voice, cybersecurity)
- Can translate technical features into business benefits for non-technical clients
- Excellent Communication Skills. Clear, persuasive communicator both written and verbal
- Skilled at presenting proposals and handling objections
- Organised and Self-Sufficient and maintains confidentiality and a high standard of client care
- Manages pipelines, follow-ups, and account reviews independently
- Uses CRM tools and manages time effectively
- Collaborative Mindset, working well with customer service and vendors
- Puts customer success and company growth ahead of personal ego
- Resilient and Adaptable, handles setbacks professionally and bounces back quickly
- Adapts to changing markets, products, and technologies
- Professional and Ethical, representing the brand with integrity
- Maintains confidentiality and a high standard of client care
