Information Technology Analyst

OUTCO is one of the UK’s market leaders in outdoor estate management, dedicated to protecting, maintaining, and enhancing outdoor estate infrastructure. We deliver a full range of specialist winter, grounds, and asset maintenance services to commercial properties nationwide. As the first provider of a complete end-to-end estate compliance solution powered by smart technology, we combine expertise and innovation to keep our clients’ estates safe, compliant, and looking their best all year round.

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We are looking for a motivated, detail-oriented and methodical IT Technical Analyst to join our IT team. The successful candidate will be responsible for planning and conducting testing across a variety of IT systems, with a focus on Microsoft Dynamics 365. The ideal candidate will also support general IT analyst duties, including requirements gathering, documentation, and stakeholder engagement, ensuring systems meet business needs and quality standards.

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THE ROLE

As the IT Analyst, your responsibilities will include:

• Develop, maintain, and execute test plans and test cases
• Perform system, integration, regression, and user acceptance testing (UAT).
• Identify and document defects and work closely with IT and extended teams to ensure resolution.
• Collaborate with business users to define test scenarios based on business requirements.
• Maintain clear and concise testing documentation, including test scripts and summary reports.
• Provide 2nd/3rd Line Application Support as required
• Validate fixes and enhancements before release to production environments.
• Provide support during system and project implementations, including validation activities, migration and user training.
• Help manage issues and change requests through to resolution
• Work with the wider IT team on internal improvement projects & small changes
• The role will require additional duties within the IT department, as and when required, to ensure the efficient running of the department or business area.

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ABOUT YOU

We are looking for a dynamic and detail-oriented IT professional with the below knowledge and skills.

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Essential:

• Experience in Software testing and Quality assurance in a business IT environment.
• Experience in Software Testing techniques.
• Experience with SDLC, Waterfall, and Agile methodologies.
• Strong attention to detail and ability to follow structured testing procedures.
• Proven ability to create epics, user stories, test cases, and technical documentation.
• Excellent verbal and written communication skills for both technical and non-technical audiences.
• Strong organisational and multi-tasking skills with the ability to work on multiple projects simultaneously.

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Desirable:W

• orking knowledge of Microsoft Dynamics 365.F
• amiliarity with documenting business processes and functional specifications.E
• xperience of data validation techniques and working with test data.I
• STQB or similar testing certification.D
• egree or diploma in Information Technology, Business Systems, or a related field; or equivalent work experience.F
• ull UK driving licence and own vehicle.​

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OMPANY BENEFITSTh

is is an exciting opportunity to join OUTCO, in return for the right candidate we offer:25

• days annual leave, in addition to bank and public holidays.Ca
• reer development and training opportunities.Co
• mpany pension scheme.​O

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TCO also offers a variety of health and wellbeing benefits, including:Com

pany Employee Assistance Programme.GP24 – access to 24/7 GP appointments and advice.Death in Service benefit.OUTCO Inspire via Reward Gateway for discounted shopping.