Information Technology Engineer

Waracle are looking for an IT Engineer for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation. We work with ambitious clients to help them solve their biggest business and customer challenges. We help our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations.

About the Role

Based primarily in our Glasgow office three days a week with occasional travel to other locations.

Waracle, a leading digital technology consultancy and one of the UK's fastest-growing tech companies (Sunday Times Tech Track 100), is seeking a dedicated individual to join our team on a permanent basis. This pivotal role isn't just about managing hardware; it's about optimising our IT infrastructure, enhancing efficiency, and providing exceptional support to our diverse team of specialists who are transforming how we live, work, and play. If you thrive on solving technical challenges, automating workflows, and supporting a high-performance environment, we want to hear from you.

Responsibilities

• Hardware & Infrastructure Management: Oversee the complete lifecycle of our IT hardware assets, including servers, laptops, desktops, and networking equipment. You'll manage installations, configurations, troubleshooting, and conduct regular audits to ensure robust and reliable infrastructure. This also includes enabling and managing BYOD for team members.
• Essential Technical Support: Provide critical on-site and remote support, responding to tickets and requests to ensure a high-quality service. You'll set up new devices, configure network access, and manage user permissions, always seeking ways to improve efficiency and service delivery.
• Networking & Security Oversight: Manage office networks and VPN configurations, ensuring secure connectivity across multiple sites for both Waracle and sensitive client projects. You'll perform regular maintenance, updates, and enforce IT security policies and procedures.
• Office IT Coordination: Collaborate with external vendors for repairs and purchases, assist in the planning and execution of IT projects (like office moves and system migrations), and ensure our Microsoft Teams and Google Meet AV solutions function flawlessly.
• Software Infrastructure & Automation: Proactively maintain critical systems like Google Workspace, Microsoft 365 suite, and a wide array of developer tools. You'll assist with license management, ensure compliance with privacy and infosec regulations, and maintain automation systems (e.g., Zapier, n8n) to reduce manual overhead and constantly improve workflows.

Experience

• Proven experience as an IT Engineer, Systems Administrator, or similar role, preferably within a corporate or digital consultancy environment.
• Proficiency in hardware and network management (servers, laptops, desktops, routers, switches, firewalls, etc.).
• Strong knowledge of networking concepts, including LAN/WAN, VPN, DHCP, DNS, and network security.
• Experience troubleshooting and supporting hardware and software issues, both remotely and on-site.
• Familiarity with both Apple and Windows operating systems.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• A proactive attitude towards automation and continuous improvement.
• Willingness to travel to other offices as required.

Desirable Skills:

• Experience with AWS, Azure, or GCP, including common cloud services, billing, and access control (IAM).
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA, GCP Associate Cloud Engineer).
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation.

The recruitment process you can expect for this role is an initial call with your dedicated Talent Acquisition Partner who will chat with you about Waracle, what you are looking for in a new position, the salary for the role, notice period and benefits (the important stuff!). After that, you'll be invited to a two-stage interview process where you have an opportunity to find out more about the role and showcase your skills and experience. Your Talent Acquisition Partner will guide you through the whole process to your first day with us.

Our Benefits

We believe in supporting our team, inside and outside of work. Here's a glimpse of what you can expect:

• Rest & Recharge: You'll receive 27 days of annual leave, plus 8 bank holidays, totaling 35 days of holiday to unwind and pursue your passions.
• Financial Future & Security: Plan for retirement with our company-matched 5% pension contribution. For added peace of mind, we also offer a Death in Service benefit, providing 2 x your annual salary for your loved ones.
• Health & Wellness: Our Medicash Health Cash Plans help cover everyday healthcare costs, complemented by an Employee Assistance Programme for confidential support, and Group Sickness Cover for peace of mind.
• Flexible Working: We champion hybrid working, providing a home office setup budget to ensure you're comfortable and productive wherever you are.
• Learning & Development: Invest in yourself with access to Udemy Business and a dedicated learning and development budget for continuous growth.
• Lifestyle Perks: Make the most of our Cycle to Work Scheme, and enjoy exclusive gym and retail discounts.
• Family First: Our enhanced parental leave policies include support for fertility journeys, recognising diverse family needs.
• Community & Connection: We foster a vibrant culture with regular fun meet-ups and lunch on us in the office once a month. You'll also have the opportunity to make a local impact through Spirit of Waracle, our initiative for getting involved in charitable causes locally, building strong team bonds and giving back.

Equal Opportunity Statement

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation