Information Technology Field Engineer
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Role: Field Service Engineer
Location: London / onsite/office travels
Salary: £40,000 - £45,000 DOE
We're looking for a Field Service Engineer to join our service team, supporting clients with AV and building technology systems. You'll work across our London office and directly on client sites resolving technical issues, conducting preventative maintenance, and ensuring excellent customer experience.
Your work will be hands-on and varied, covering everything from troubleshooting and diagnostics to site health checks, system updates, and client-facing service reviews.
What You’ll Do
- Respond to support tickets and diagnose issues remotely or onsite
- Carry out site visits, repairs, health checks, and RMAs
- Maintain accurate documentation, logs, and inventory records
- Liaise with account managers, vendors, and client site teams
- Ensure all work aligns with health & safety and client site protocols
- Attend service reviews and provide technical insights
What You’ll Bring
- Experience with AV systems (Crestron, Extron, AMX, Biamp, BSS)
- Knowledge of CCTV, access control, lighting, and BMS
- Solid networking fundamentals (IP, VLANs, troubleshooting)
- Ability to read schematics and apply firmware/security updates
- Strong communication and customer service skills
- Calm, adaptable, and proactive under pressure
- Willingness to travel and pass security clearance
This is a great opportunity to work with cutting-edge technologies in real-world environments, with room to grow your skills across AV, IT, and smart buildings.
Apply now to join a fast-paced, hands-on role where your impact matters.
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