Information Technology Field Engineer

IT Field Engineer

Location: Covering sites across Suffolk and South Cambridgeshire

Salary - competitive based on experience

In this role, you will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth.

Objectives for Role

• Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned.
• Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT.
• Take an active role in personal and team development to increase technical proficiency and increase productivity.
• Organise and prioritise daily tasks to provide a service in line with Client expectations.
• Be professional, positive, and friendly when communication to all colleagues and clients to aid in effective exchange of information.
• Utilise advanced technical knowledge and experience to progress tickets to provide excellent client services.
• Be an ambassador of Complete IT at all times to improve and maintain the reputation of Sharp IT.

Person Specification

• Friendly, personable and professional.
• Driven to develop your IT skills
• Client service focused.
• Excellent written and verbal communication skills
• Technical knowledge and experience of IT and IT Support with a minimum of 18 months experience. • Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
• Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
• Intermediate knowledge of Virtualisation, Networking, Firewalls and Cyber Security.
• Basic backup and Anti-Virus Knowledge.