Information Technology Infrastructure Manager

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Job Description: Onsite Manager – Infrastructure Technology

Location: London UK

Onsite

Full time

We are seeking a dynamic and results-driven Onsite Manager to lead client engagement, drive additional business opportunities, and oversee the delivery of infrastructure technology services. This role requires a strong blend of technical understanding, business acumen, and exceptional communication skills to ensure client satisfaction and account growth.

Key Responsibilities

Client Relationship Management:

Serve as the primary liaison between the client and internal teams, ensuring consistent and proactive communication.

Build and maintain strong, long-term relationships with key client stakeholders to foster trust and collaboration.

Conduct regular check-ins and strategic meetings to understand evolving client needs and align services accordingly.

Business Development:

Identify and pursue upselling and cross-selling opportunities by understanding client pain points and business goals.

Collaborate with pre-sales and solution teams to craft tailored proposals and presentations that address client requirements.

Track and report on business development metrics, contributing to overall account profitability and growth strategy.

Infrastructure Oversight:

Oversee the delivery and performance of IT infrastructure services including networks, servers, cloud platforms, and data centers.

Ensure service quality and compliance with SLAs by coordinating with technical teams and monitoring KPIs.

Provide technical insights and recommendations to improve infrastructure efficiency and reliability.

Governance and Reporting:

Lead regular governance meetings with clients and internal stakeholders to review performance and strategic alignment.

Prepare and present detailed reports, dashboards, and improvement plans to ensure transparency and accountability.

Ensure adherence to contractual obligations, compliance standards, and risk management practices.

Issue Resolution:

Act as an escalation point for service issues, ensuring timely and effective resolution.

Facilitate root cause analysis and implement continuous improvement initiatives to prevent recurrence.

Onsite Delivery Management

Ensure end-to-end delivery of infrastructure services and solutions, maintaining alignment with client expectations and contractual commitments.

Lead and coordinate onsite delivery teams, including engineers, support staff, and project managers, to ensure seamless execution of services.

Monitor and enforce adherence to Service Level Agreements (SLAs), proactively addressing any deviations and implementing corrective actions.

Drive continuous improvement initiatives to enhance service delivery efficiency, quality, and client satisfaction.

Manage resource allocation and utilization to meet delivery timelines and optimize team performance.

Collaborate with client stakeholders and internal teams to ensure transparency, alignment, and timely communication of delivery status.

Identify delivery risks and implement mitigation strategies to ensure uninterrupted service and project success.

Track and report key performance indicators (KPIs) related to delivery, including uptime, incident resolution time, and client feedback.

Act as the primary escalation point for delivery-related issues, ensuring swift resolution and client confidence.

Ensure delivery practices comply with industry standards, governance frameworks, and client-specific requirements.

Preferred Skills

• PMP certification.
• Experience working in a managed services or consulting environment.
• Familiarity with enterprise IT environments and digital transformation initiatives.