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ITSM Consultant
Rate (Outside/Inside): £500-£550 Inside IR35
Duration: 6 months (Initial term probable extension)
Location: 2 days in Central London per week
We are seeking an experienced ITSM Consultant to join a huge implementation project in a Not-for-Profit Company. This role is critical in acting as the SME in Service Delivery where you will focus on look at the breadth and implementation ITSM processes.
Your Role:
As an ITSM Consultant, you will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes.
Your Responsibilities:
- Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery.
- Manage business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s.
- Lead initiatives supporting the IT Service Delivery roadmap and global standardization goals.
- Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement.
- Serve as a change advocate, supporting organizational change management and user adoption efforts.
- Act as the main point of contact for business escalations.
Key Qualifications:
- ITIL certification
- SIAM Solution Experience.
- Proven background in IT Service Management with a strong focus on service delivery.
- Passionate about enhancing service quality and delivering an exceptional end-user experience.
- Strong leadership and people management skills.
- Excellent relationship management and communication abilities (written and verbal), with experience engaging at all levels, from front-line users to executives.
- Experience collaborating with third parties and managing outsourced service providers.
- Strong understanding of how business and IT changes impact operations.
- Flexible, with a willingness to work outside of regular business hours to support global teams.
If this is a role you are interested in, please apply below 👇
