Information Technology Support Analyst

Building a sustainable tomorrow

BAM UK & Ireland is recruiting an experienced an IT Service Desk Analyst. This position can be based from our Midlands, Camberley and Kilsyth offices. BAM operates a flexible working policy

Your mission

The IT Service Desk Analyst will report directly to IT Service Desk Lead

• Supporting the day-to-day operations of the BAM IT Services (UK & Ireland) team by providing effective 2nd line support utilising our ITSM solution, ServiceNow.
• Ensure timely response & resolution of customer incidents and service requests are carried out with business-agreed SLAs.
• Maintain a high standard of customer service to deliver this support to our business.
• Create, log, update, prioritise and resolve incidents or service requests.
• Support and collaborate with colleagues, sharing workload and knowledge.
• Work with the rest of IT Services on improvements to the services we provide.
• Identify incidents that may lead to a Major Incident or Problem call using ITIL best practices.

Providing 1nd line support in areas such as:

• Office 365 administration and troubleshooting including MFA
• Installation and diagnosis of company-approved software.
• Supporting projects regional office and site print solutions.
• Investigation and triage of network faults; notify Infrastructure when required.
• Hardware & Software troubleshooting
• Triage incidents and reassign them via agreed escalation paths as required.
• Supporting JVs that are utilising BAM UK& I services.
• Poly Video Conferencing via Teams Provisioning
• Previous ITSM experience
• Print devices, Uniflow, scanning
• network fundamentals including VPN troubleshooting.
• Azure Entra ID/Active Directory Administration
• Intune Administration
• Knowledge Management creation and maintenance
• Remote Control Tools
• Server Fundamentals
• SharePoint

Proactive awareness and alerting of:

• New software requests.
• Security breaches.

Who are we looking for?

• Understanding of VPN, WAN and LAN plus diagnosing faults.
• Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT ServiceNow system.
• Highly motivated with a flexible approach.
• A willingness to continually develop levels of knowledge.
• Ability to support staff at different levels of ICT knowledge and experience.
• Excellent time management and organisational skills with the ability to achieve results.
• Full UK Driving license (Preferred but not required)

What’s in it for you?

A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

Closing date - 10th August 2025