Information Technology Support Analyst

IT Support Analyst - London (& Bourne End occasionally)

We will not be able to sponsor any candidate for this role

Are you prepared to explore the ever-changing landscape of global commodity prices, forecasts, and market intelligence? Expana is a leading independent provider of this data for the food, consumer packaged goods (CPG), and capital goods industries. We offer our data and insights through various cloud-based SaaS products, as well as APIs and Data Feeds

.Join us in contributing to our continued success

The IT Support Specialist provides essential technical support and troubleshooting to end-users, ensuring the smooth operation of hardware and software systems. This role involves maintaining system functionality and escalating complex issues as needed to ensure minimal disruption to business operations

Key Responsibilities

• Provide technical support and troubleshooting services to end-users
• Maintain and ensure the functionality of hardware and software systems
• Escalate complex technical issues to appropriate teams or personnel
• Assist in the documentation of IT processes and solutions
• Contribute to effective communication within the IT team and with end-users

Skills and Competencies

• Strong knowledge of Microsoft 365, Macs & soft phones
• Ability to create and maintain documentation
• Strong communication skills for clear interaction with users and team members
• Proficiency in handling security incidents
• Understanding of integrating security measures
• Knowledge of system and network security principles
• Proficient in identifying and addressing technical problems
• Demonstrates a proactive approach to problem-solving
• Maintains a customer-focused mindset to enhance user satisfaction
• A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent proven experience in a similar role

Our Core Values at Expana

At Expana, we take great pride in our core values, which guide our actions and shape our culture: Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results. Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success. Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.

Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.

In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.

It is important to mention that we use E-Verify with third-party suppliers in our hiring practices to ensure compliance with employment laws.