Information Technology Support Engineer

Who We Are:

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management.

It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.

IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

The Role

The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support.

What You'll Do:

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
• Provide thoughtful end user computing support for diverse business units and different locations
• Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements
• Adherence to and enforcement of all information security protocols
• Perform preliminary server administration and manage the network connectivity
• Help champion, deploy, and support new technologies to address business needs
• Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
• A strong ability to remain focused with a professional and flexible attitude while multi- tasking
• Always maintain complete confidentiality and discretion.

You Have These:

• Previous experience in a level one IT support role
• Administer, maintain, and support Microsoft Office productivity suite
• Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
• Remote access and VPN Configuration and Administration
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
• Enterprise Level AV Administration and Support
• Set up and support mobile devices and desktop telecommunications

Working Conditions:

Fixed Term Contract until March 2026 - West London, Chiswick Park

Mon-Fri - onsite, 9am-5pm