Information Technology Support Engineer - Manufacturing
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🚀 IT Support Engineer - Break Free from Shackles of SLAs & Join a Growing UK Manufacturer!
Tired of being chained to unrealistic SLAs? Fed up with back-to-back tickets with no time to actually solve problems properly? Ready to swap the monotony of an MSP for a role where you can make a real difference?
GenPhoenix - a dynamic Peterborough-based manufacturer - is seeking an IT Support Engineer who's ready to take control of their career and develop their skills beyond the constraints of traditional service providers.
Why You'll Love Working Here:
✅ No more SLA Constraints - Work at a sustainable pace that prioritises quality solutions
✅ Own your projects - Lead technical initiatives like Cyber Essentials implementation and Cloud migration
✅ Develop YOUR way - Shape IT processes and systems to work efficiently, not just quickly
✅ Variety that matters - Support real manufacturing operations, not just endless ticket queues
✅ Autonomy with purpose - Identify solutions, make decisions, and share in the success that they deliver
What You'll Do:
- Take ownership of our Microsoft hybrid environment (Windows, Azure/Entra, M365, Active Directory)
- Drive meaningful projects that enhance our cyber security posture
- Build relationships with colleagues who see you as a strategic partner, not just "IT support"
- Collaborate with vendors on your terms, not theirs
- Actually have time to implement best practices and continuous improvements
What We're Looking For:
- 2+ years in 2nd line support or equivalent (MSP experience welcomed!)
- Microsoft certifications and genuine passion for technology
- Someone who thrives with autonomy and wants to grow beyond reactive firefighting
- Strong communication skills - you'll be valued for your opinion, not just your output
- Ready to reclaim your work-life balance while advancing your technical career?
Join a company that invests in manufacturing excellence and values the IT professionals who make it possible. Your expertise will drive real business outcomes in a supportive environment where we succeed together.
Apply now and discover what IT support looks like when you're empowered to do the job right!
Job Location : Peterborough, mainly PE7 3HH
#ITJobs #Peterborough #Manufacturing #ITSupport #CareerGrowth
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