Information Technology Support Specialist

MKM operates throughout the UK with 130+ branches and a central support function based in Hull.

Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems.

This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential.

The ideal candidate will:

• Be experienced in supporting end users within a multi-site IT environment
• Be keen to assist, friendly, and customer focused
• Be great at understanding and resolving problems
• Have a knowledge and wider awareness of IT systems and processes

General Duties

• Assist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote control
• Help troubleshoot and manage the resolution of issues with the assistance of third-party providers
• Take ownership of, prioritise and keep users informed of issue progress
• Coordinate the supply and installation of equipment
• Help to administer, maintain and monitor IT systems
• Assist with projects

Key Skills

• Have excellent Microsoft Windows desktop and general IT support knowledge
• Be able to support mobile phones and devices
• Good written skills – recording and updating issues clearly and concisely
• Ability to learn and absorb new systems and processes quickly
• Familiarity with support administration tools, i.e. ticketing systems, MS Active Directory, MS server
• Good general MS Office skills

Desirable

• Experience within the builders’ merchant sector or other similar business
• Experience in supporting Apple MACs
• Experience in supporting phone systems, network troubleshooting

This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Helpdesk Team provide support to the business during all its opening hours.

Benefits

• A competitive pay package.
• Generous discretionary bonus scheme.
• People orientated culture.
• Substantial Employee Discount
• Training and development opportunities.
• Holiday scheme which rewards length of service.
• Perkbox discounts
• Contributory pension scheme
• Performance related bonus
• Financial Planning Support
• Cycle to work scheme
• Free parking
• Enhanced Maternity
• Enhanced Paternity
• Employee Assistance Programme
• Mental Health Support

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!