Information Technology Support Technician

Locations: London (Brentford → Chiswick Park)

Job Type: Full‑Time PAYE

Start Date: 1 August 2025

Duration: 3‑month contract

Company: Energy

Driving Licence + Car required

About the Role

Our client is seeking a skilled IT Support Specialist to lead and support the IT aspects of an office relocation from their existing three‑floor site in Brentford to a new two‑floor facility in Chiswick Park. You will be the primary technical resource onsite, responsible for decommissioning the old environment, commissioning the new one, and ensuring a seamless transition for senior stakeholders.

Key Responsibilities

Office Relocation Support

• Plan and execute the decommissioning of all IT hardware, software and network services in the three‑floor Brentford office.
• Disable and archive legacy applications, licences and user profiles in the old site.
• Coordinate delivery, installation and commissioning of systems in the two‑floor Chiswick Park office.

Technical Support & Maintenance

• Respond to and resolve support requests (hardware, software, network) in both locations.
• Install, configure and test computer systems, servers, printers and telecommunications.
• Manage user accounts, permissions and data migration.
• Document configurations, change‑control procedures and knowledge‑base articles.

Stakeholder Engagement

• Liaise directly with company Presidents and Directors to understand their requirements and minimise downtime.
• Provide regular status updates, escalations and recommendations to senior management.

Resource Planning & Team Coordination

• Assess manpower needs for each phase of the move; coordinate additional IT technicians as required.
• Act as the onsite lead, mentoring any junior staff or contractors.
• Ensure health & safety and asset‑tracking procedures are followed throughout.

Qualifications & Experience

• Associate’s or Bachelor’s degree in IT, Computer Science or a related discipline.
• Proven experience in an IT support role, ideally with at least one full office relocation.
• Strong working knowledge of Windows, macOS and Linux environments.
• Experience with server deployments, network cabling and VOIP systems.
• Excellent problem‑solving abilities and clear, client‑facing communication skills.
• Confident working at C‑suite level (Presidents, Directors).

Desirable Certifications

• CompTIA A+, Network+, or equivalent.
• ITIL Foundation.